Senior Client Experience Solutions Manager

Job Description

About Digital Asset & the Canton Network

Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world's most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.

At the heart of this mission is the Canton Network — the blockchain purpose-built for institutional finance. Uniquely combining privacy, compliance, and scalability, Canton enables real-time, secure settlement across multiple asset classes. Governed by the Canton Foundation with participation from leading financial institutions, it is the proven link between the promise of blockchain and the power of global finance.

Founded in 2014 and headquartered in New York City, with offices in London, Zurich, Budapest, Hong Kong, and Sydney — we are on a mission to transform finance — and that transformation is now playing out rapidly on the Canton Network.

If you're interested in playing a crucial role at the intersection of traditional and crypto-capital markets and want to help bring the next trillion dollars of finance on-chain, join us.

Job Requirements

• 7+ years of product development or application development management including hands-on and active business analysis experience
• 7+ years of Agile ways of working experience with solid understanding of best-in class enterprise software development and delivery practices
• Knowledgeable of the emerging fintech and blockchain domain and rapidly changing technology landscape, with attention to blockchain and smart contract-based initiatives. Experience in participating in the design of enterprise-grade public/private blockchain solutions and familiarity with design patterns is a strong plus
• Outstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor and partner to demanding clientele, as well as influence stakeholders at all levels of an organization
• Strong analytical skills, including attention to detail, and the ability to design complex processes and workflows from the ground up while still considering the bigger picture
• Ability to articulate how a specific technology and business process designs align to a business case and achieve positive business outcomes
• Ability to facilitate design sessions with a client, and drive the creation of prioritized implementation roadmaps
• Proven track record of working well with internal and external teams, including developers, engineers, architects, and product managers
• Experience managing vendors and guiding team members across functions to a solution
• Strong project management or program management skills, with an emphasis on technology and thorough, meticulous attention to detail with a commitment to following through both on individual tasks and full projects
• Exceptional communication and presentation skills with the ability to effectively organize and communicate complex concepts to diverse audiences
• Experience in providing advisory or consultancy services and/or working at a top-tier advisory firm is preferred
• Adaptable and dynamic problem solver who relishes challenges in a fast-paced environment
• Experience in financial services domain preferred
• A BS or MS in Computer Science is a strong plus

Job Responsibilities

Opportunity

The Digital Asset Client Experience ("CX") Team works with a diverse set of clients to bring efficient and scalable Daml and Canton Network-focused solutions into production. The CX Team is a group of highly experienced product and software development experts focused on delivering professional services to support clients and partners throughout the software development lifecycle, transforming opportunities into positive business outcomes. This support can range from expert advice to delivery engagements.

Digital Asset is looking for a multi-talented, motivated, and hands-on individual who brings proficiency in offering professional services with a strong mix of experience in product development, business analysis, agile software delivery, and project management.

• Candidates MUST reside within commuting distance of our New York City office in order to be on-site two days per week.
• Informing, solutioning, and driving Daml-based solutions with domain expertise and insights from client / industry / competitive analysis
• Creating high-quality business analysis and functional requirements with a fluent use of UML diagrams, user stories, and Gherkin scenarios to ensure clarity and improve shared understanding across teams
• Delivering CX professional services to clients and partners who are using DA products for their use cases, applications, etc.
• Working with Sales and clients on pre-sales opportunities, ensuring a smooth transition from pre- to post-sales engagements
• Understanding customer needs through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionals
• Leading product and functional aspects of client engagements, incorporating best practices in Daml products, technical concepts, and design
• Educate clients about Canton Network, by learning and then teaching others the in-depth details regarding one of the fastest growing, privacy enabled blockchains.
• Provide guidance to ensure that application design and implementation align with both DA and industry best practices
• Managing key clients / partners relationships for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issues
• Owning project management and governance activities for active engagements
• Working closely with clients to understand product feature requests and ensure product development roadmap is aligned, based on its priority and dependencies

NO AGENCIES PLEASE

Job Benefits

We offer a comprehensive benefits package designed to support the well-being of our team members. Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.

Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact

As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.

Pay Transparency
: The estimated salary range for this role, based in our New York City office, is $170,000-195,000. The range may vary if based outside the New York tri-state area (New York, New Jersey, and Connecticut). Base salaries are determined during our interview process, during which we assess the candidate's experience, skills, and capabilities against internal peers and the scope and responsibilities of the position.