Customer Service Representative

Company Name: Simple Lawns & Landscape Design

Position Title: Customer Service Representatives

Pay Range:

Earn Up To $62K A Year With Performance Pay

Compensation Breakdown:

• Hourly Rate: $18–$21
• Performance pay path to $62K annually

Location:

Vancouver, WA

Schedule:

Full-Time8-hour shift

Benefits:

• Health, Dental, Vision, & Life Insurance
  • Paid Time Off
  • Flexible Schedule
  • Referral Program
  • Professional Development Assistance
  • Growth Plan
  • Continued Education
  • Company Merchandise
  • Company Events & Outings

Requirements:

• 1 year experience in a call center
• 1 year of experience in the home service industry is preferred
• Excellent communication, organization, and multitasking under pressure
• Computer proficiency (Outlook, Word, Excel; House Call Pro or similar a plus)
• Team mindset, positive attitude, and genuine empathy for customers

Position Summary:

Earn up to $62K a year as a Customer Service Representative at Simple Lawns & Landscape Design, where you'll be the organized, solution-driven voice supporting our growing team. You help create a smooth customer experience from first contact to scheduling, playing a key role in our fast-growing operation.

The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced, customer-focused environment . You bring strong communication , calm under pressure , and a team-first mindset . If you love helping people and keeping operations running smoothly, you'll excel here.

Core Responsibilities:

• Answer inbound calls, emails, and messages promptly and professionally
• Schedule appointments and manage daily workflows
• Handle customer concerns with empathy, accuracy, and urgency
• Maintain records and job details using CRM systems (HouseCall Pro or similar)
• Support sales and field teams with scheduling, updates, and communication
• Follow scripts, processes, and quality standards for consistent performance
• Build strong customer relationships by delivering exceptional service
• Contribute to a positive, high-performance team environment

Job Type: Full-time

Pay: Up to $62,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person