Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance and Financial Services

Why Consider This Job Opportunity

• Starting pay of $18 per hour
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work options, including remote work in Utah
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and Thrive Days for personal time off
• Incentive program bonuses and 401(k) retirement plan with company match

What To Expect (Job Responsibilities)

• Communicate by phone or written correspondence with policyholders, providers, and plan participants to address inquiries and resolve issues
• Document customer inquiries and related data electronically
• Assist service teams with back-office support functions
• Ensure confidentiality of plan participants and policyholders in compliance with privacy policies
• Support department goals by achieving established service standards and metrics

What Is Required (Qualifications)

• High school diploma or equivalent
• 0-2 years of related experience in contact centers, customer service, dental offices, or insurance preferred
• Ability to work overtime as needed to support business requirements
• Excellent verbal and written communication skills
• Proficient in the use of computer systems and keyboarding skills

How To Stand Out (Preferred Qualifications)

• Experience in a dental office or insurance environment
• Demonstrated initiative and problem-solving skills in assessing situations
• Familiarity with customer service best practices

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."