IT Support Specialist

IT Support Specialist (Tier 1)

Job Location: St. Louis, MO

Type: Full Time

Schedule: 7:30am – 4:00pm or 8:00am - 4:30pm

Starting Pay: $50,000 - $65,000 based on experience and qualifications

About Us

At Carr Lane Manufacturing, we're proud to be a global leader in tooling components and industrial parts. With over 70 years of innovation, we've built a legacy of quality, dependability, and customer focus. Headquartered in St. Louis, Missouri we offer a collaborative and inclusive work environment that fosters growth, creativity, and teamwork.

As a family-owned business, we prioritize our employees' well-being, offering robust benefits, professional development opportunities, and a culture where every voice matters. Join us and contribute to our mission of delivering exceptional products and services to customers worldwide.

Position Overview

As an IT Support Specialist, you will play a key role in providing direct IT support to employees, both onsite and remote, and collaborate with our external IT provider for advanced support. This role is vital in ensuring our employees can perform their tasks efficiently, directly impacting our productivity and success. This is a fantastic opportunity for someone passionate about information technology and ready to make an impact in a growing organization.

Key Responsibilities

• Act as the primary onsite contact for all technical issues within the company.
• Provide first-level IT support, including resolving printer connectivity issues, software installation errors, and desktop support issues in a manufacturing environment.
• Track and document all support activities within our ConnectWise ticketing system.
• Resolve helpdesk tickets and escalate unresolved issues to the external IT provider as needed.
• Install, configure, and maintain IT equipment, such as desktops, laptops, printers, monitors, docks, and mobile devices.
• Ensure the efficient onboarding of employee technology by imaging and deploying devices and handle offboarding activities by disabling and wiping technology promptly.
• Support users directly with Microsoft 365, Infor, SolidWorks, Adobe, and other desktop applications as needed.
• Perform common administrative tasks such as password resets within M365 Admin center.
• Assist our external IT provider with the rollout and support of our new Dynamics 365 ERP environment. Partner with ERP upgrade team and outside consultants as needed.
• Provide training and support to employees on new software and functionalities.
• Manage technical equipment inventory and assess needs quarterly.
• Maintain security protocols and ensure compliance with IT policies.

Qualifications

Required:

• Basic knowledge of Windows OS, Microsoft Office 365, and network troubleshooting.
• Strong ability to manage and prioritize inbound ticket requests.
• Excellent problem-solving, communication, and documentation skills.
• Strong attention to detail, with the ability to work both independently and collaboratively

Preferred:

• An associate's degree or trade school certificate in IT or a related field (preferred).
• A minimum of 2 years of desktop support experience supporting a manufacturing or warehouse environment (preferred).
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are preferred.
• ConnectWise experience preferred.
• Dynamics 365 experience preferred.

Physical Requirements:

• Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive Motions
• Close visual acuity
• Subject to noise, hazards, and oils when in production.
• Lift up to 35 lbs

Why Work at Carr Lane Manufacturing?

When you join Carr Lane, you're not just taking a job—you're building a career with a company that values:

• Legacy & Leadership: Decades of experience, with a reputation for industry leadership
• People-First Culture: A supportive team environment where every employee matters
• Continuous Growth: Training, development, and promotion from within
• Work That Matters: Your contributions directly impact customers and operations globally

Benefits & Perks

At Carr Lane Manufacturing, we care about our team members and invest in their well-being. We offer a competitive and comprehensive benefits package that includes:

• Annual Bonus Opportunity
• Comprehensive Benefits Offering: Competitive Medical Plans including HRA, with FSA option; Dental and Vision plans; Paid Time Off available Month 1; Eligibility for Parental Time; 401(k) Match with 100% vesting after 5 years; Profit Sharing after 1 Year of Employment; Company Paid Short-Term Disability; Optional Long-Term Disability; Accident, Hospital Indemnity, and Critical Illness Plans; Company Paid Life Insurance and Additional Options Available; Pet Insurance
• Hybrid Schedule may be Available Depending on Position
• Training and Development Opportunities for All Employees
• Educational Reimbursement: General and specialized technical degrees
• Employee Assistance Programs
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day, and a Floating Holiday

And so much more

Website:

Reports To: Chief Financial Officer

Pre-employment drug testing is required for employment.

Carr Lane is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.