Field Operations Associate

Field Operations Associate QY)

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement

What to Expect

The Field Operations Associate is responsible for supporting Dealer Enrollment for all brands (Hyundai, Kia, and Genesis) ensuring Dealer Agreements are signed, and auditing dealer documents are received, reviewed and validated prior to dealer transacting business with HCA, including processes such as buy/sell changes, DBA changes, and any other dealer pertinent information. In addition, this role provides support to the Field and other team members, including but not limited to Monthly Field

Calendar, Sales Rally and event support, Field Communication on Operations closures, eContracting activation, and business continuity planning support.

What You Will Do

1. Dealer Enrollment

2. Serve as primary contact for all Dealer Enrollment activities.

3. Develop and process Dealer Enrollment requests for all brands (Hyundai, Kia, and Genesis).
4. Review and validate contracts, agreements ensuring all documents are received for proper and accurate enrollment.
5. Work with Legal, IT, Accounting, and Sales departments for validation and correction of documents.
6. Handle inquiries from the Field or across departments for all Dealer Enrollment activities.

7. Complete all dealer updates received from OEMs within 24hrs of receipt, including, but not limited to changes to staff, addresses, phones, etc.

8. Reporting

9. Report and track enrollments on a weekly basis.

10. Ensure systems (DBK, Salesforce, etc.) are updated to reflect dealer enrollment, termination, buy/sell, etc.

11. Ensure the Field Detail spreadsheet is kept up to date. Including, but not limited to: address changes, region updates, position/brand changes.

12. Field Sales Support

13. Provide Sales Rally and events support.

14. Maintain Monthly Field Calendar.
15. Compose Dealer bulletins, as needed, by Credit and Funding and System outages.
16. Provide eContracting operations assistance and/or support.

Qualifications

What You Will Bring

• Minimum 2-4 years' experience with sales or marketing, including interpreting contracts and documents preferably within the automotive finance industry.
• Knowledge of SAS, SQL, and Tableau a plus.
• Financial Service experience a plus.
• Bachelor's degree in Business, Marketing, Finance or related discipline.
• Excellent verbal and written communication skills.
• Proven organizational skills, with attention to detail and quality.
• Proven reporting skills utilizing Daybreak, LeasePak, Salesforce, AdobePro.
• Proficient with Microsoft Office Suites including Word (MailMerge), Excel and PowerPoint.
• Ability to review current processes to recommend process changes/enhancements.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into