IT Support Desk Analyst

Position:
IT Support Desk Analyst

Salary:
$55, ,000

Benefits:
Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc.

Location:
Grand Rapids, MI area

We Are Seeking An Experienced IT Support Desk Analyst To Join a Growing Team. Here Are a Few Reasons You Should Apply

• Fun, Team-Oriented Culture: Regular team events and creative outings like baseball games, bowling nights, and even curling at the downtown market. Plus, in-office competitions like ping pong and basketball keep things lively
• Comprehensive Training & Growth: A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens of training videos and detailed SOPs to set you up for success.
• Collaborative & Supportive Environment: Work alongside passionate professionals in a culture that values learning, teamwork, and celebrating wins—both big and small.

Job Summary
In this role, you'll be delivering Tier 1 and Tier 2 technical assistance to a diverse client base. This role requires strong problem-solving skills, critical thinking, and the ability to work under pressure in a fast-paced environment. You'll be troubleshooting issues related to Windows OS, Microsoft 365, Active Directory, and networking, while maintaining exceptional customer service and accurate documentation.

Responsibilities Of The IT Support Specialist

• Provide end-user support for hardware, software, and network issues across multiple clients.
• Troubleshoot and resolve problems related to Windows desktops, servers, and virtual environments (VMware / Hyper-V).
• Perform administration tasks in Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory (user