mobility support service program specialist

SUMMARY 

Under the guidance of the Mobility Support Service Program Manager, assists with coordinating and monitoring the various functions of the Travel Training and the Mobility Eligibility Certification Programs. Provides quality assurance inspections and on-site evaluations of the Eligibility Assessment Contractor to ensure ADA (Americans with Disabilities Act) and contractual compliance. The Program Specialist is responsible for the coordination of the Authority's Travel Training program initiatives. These initiatives include developing and delivering in-person travel instructions through external stakeholders, such as, the Senior Travel Ambassadors, Special Needs Instructors within the public schools, and the Center for the Visually Impaired, etc. Provides support in planning and overseeing special projects, ensuring that projects are clearly defined, and implemented within scope, remain on schedule, and within the defined budgets.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Assists with coordinating and monitoring the various functions of the Travel Training and the Mobility Eligibility Certification Programs. Assist with identifying, developing, and implementing solutions to improve the eligibility certification process. 

2. Maintains and updates policies and standard operating procedures for the ADA Paratransit Eligibility Certification process and Travel Training program. Prepares and reviews weekly and monthly reports, and documents performance metrics and administrative activities of the Eligibility and Travel Training Programs. 

3. Communicates and promotes travel-training and information on Mobility and fixed route programs through program coordination of on-site facility, program tours, outreach initiatives with community stakeholder groups, community, government services and advocacy organizations. 

4. Develops and conducts workshops for community, government services and representatives of advocacy organizations. 

5. Provides primary oversight of the Authority's Travel Training Initiatives and the implementation of Feeder Services where applicable. 

6. Performs other related duties as assigned.

EDUCATION and/or EXPERIENCE 

Bachelor's degree in business or public administration, or a Health-Related discipline required. Six years of experience providing training or other support programs for the elderly or individuals with disabilities are required. Working knowledge of the Americans with Disabilities Act (ADA) is required. Experience with ADA transportation requirements is desirable. Knowledge of developing, modifying, and implementing travel instruction plans is highly desirable. Excellent verbal, organizational and task management skills are required. Must use personal computer and associated software at an intermediate level. Directly related work experience may be substituted on a year-for-year basis in-lieu of educational requirement

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is ordinarily performed in a standard office environment. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

AMERICANS WITH DISABILITIES ACT 

If you are a qualified individual with a disability, you have the right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Classification: Non- Represented

Salary: $51,516 - $77,274