Operations Manager

OPERATIONS MANAGER – ELITE Home Trade Pros

Location: Brandon, SD

Reports To: Director of Operations

Department: Operations

Why ELITE

ELITE Home Trade Pros is a rapidly expanding, high-growth organization setting the standard for home services across the Upper Midwest. We're building something truly special — a company rooted in world-class culture , best-in-class systems , and a relentless drive to become the premier home service company in the Midwest.

Everything we do is anchored in our culture mantra — "Every Time, Every One, Every Day" — and led through a Christian foundation and lens. Our mission isn't just to grow revenue or market share; it's to build a business that honors people, glorifies God, and redefines excellence in our industry.

This is the role for someone who thrives in a high-growth, high-expectation environment — where no two days are ever the same, where pace and purpose go hand in hand, and where you'll be challenged to bring order, energy, and leadership to a fast-moving team.

If you're passionate about culture, obsessed with operational excellence, and motivated by purpose as much as performance — this is where you belong.

ROLE OVERVIEW

The Operations Manager is the right hand to the Director of Operations—a tactical operator, task crusher, and organizational backbone who ensures the daily machine of ELITE runs with clarity, consistency, and speed.

The Operations Manager is a high-responsibility operator who owns the daily execution, flow, and operational heartbeat of ELITE. This role sits directly beneath the Director of Operations and is positioned as a future leader within the organization—someone who wants to grow, take on more responsibility, and eventually step into higher-level leadership roles as ELITE scales.

This is an impact role—a builder, executor, and process owner.

You will live in the details. Own daily follow-ups. Track action items. Support processes. Hold timelines. And ensure nothing—ever—falls through the cracks.

This is a role for someone who finds joy in order, flow, and operational smoothness. Someone who can anticipate next steps, see around corners, and make the DOO (and therefore the whole company) more effective every single day.

This is a role for someone who loves order, thrives under pressure, and wants to build something great.

KEY RESPONSIBILITIES

Operational Execution & Task Management

• Own daily and weekly task flow across the operations department
• Ensure action items, process steps, and operational requirements are completed on time
• Track and maintain key workflows to support service and project divisions
• Monitor operational metrics and surface issues or bottlenecks quickly
• Maintain clarity and follow-through across multiple concurrent initiatives

Systems, Processes & Structure

• Execute, maintain, and improve operational systems, SOPs, and checklists
• Support deployment of new processes across the organization
• Audit adherence to operational standards and escalate gaps with clarity
• Help implement new tools and technologies that streamline operations
• Ensure documentation is current, organized, and accessible

Cross-Department Alignment

• Work closely with service, projects, scheduling, warehouse, and leadership teams
• Coordinate communication to ensure consistent flow of information
• Support operational setup for new hires, new processes, and new initiatives
• Assist with meetings by preparing agendas, tracking deliverables, and ensuring follow-up

Organizational Efficiency

• Identify inefficiencies or breakdowns in workflow
• Propose solutions proactively—with thought, structure, and ownership
• Maintain operational dashboards and status trackers
• Keep the operational engine running smoothly, even during high-growth spurts

QUALIFICATIONS

Core Requirements

• 3–7+ years of demonstrated operational or project execution experience
• High attention to detail, organizational strength, and follow-through
• Strong communicator with the ability to work across multiple teams
• Problem-solver with a proactive mindset—not waiting to be told what to do
• Comfortable in fast-paced, evolving, high-growth environments
• Strong ability to prioritize, structure, and manage tasks at scale
• High integrity and alignment with a Christian values-based culture

Preferred Experience

• Home services, construction, trades, or field operations experience
• Experience implementing or supporting systems and SOPs
• Exposure to scaling teams or operating in high-growth organizations

WHO THRIVES HERE

This role will attract someone who:

• Loves structure, clarity, and building scalable systems
• Finds deep satisfaction in execution, follow-through, and operational excellence
• Enjoys being hands-on and close to the action
• Has a "whatever it takes" mentality and thrives in high expectations
• Is energized by rapid growth and real responsibility
• Wants to be part of a Christian-anchored culture where excellence is the standard

WHY ELITE

• One of the fastest-growing home service companies in the Midwest
• A high-performance, high-autonomy environment with massive upward mobility
• A family-office feel—tight-knit, supportive, and collaborative
• A culture grounded in faith, excellence, and integrity
• Opportunity to build, refine, and influence systems that will scale to $100MM+
• A place where your work matters, your ideas are valued, and your growth is unlimited

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person