Customer Service Representative

Focused on the electrical, network infrastructure and HVAC markets, NSI continues to outpace the industry in unprecedented growth. We are all about Making Connections, and we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to provide opportunities to grow and develop. If you're looking for a dynamic, fast-paced and growing workplace to continuously learn and thrive, we want to hear from youAre you a proactive team player who thrives on delivering exceptional customer experiences? Join NSI Industries, where your role as a Customer Service Representative (Manufacturing & Distribution) is essential to ensuring our customers receive top-tier support and service.

In this dynamic position, you'll serve as the frontline connection to our customers—responding to inquiries, processing orders, and resolving issues with precision and care. Your contributions will directly impact customer satisfaction and our continued success.

Responsibilities

• Manage customer accounts and process orders accurately and efficiently.
• Address product and service inquiries, ensuring timely and effective resolution.
• Maintain financial records and generate reports as needed.
• Handle a high volume of calls while identifying opportunities to generate sales leads.
• Build trust and rapport with customers through clear, empathetic communication.
• Provide accurate information and resolve complaints with professionalism.
• Document customer interactions and transactions thoroughly.
• Use technology tools to manage communications and verify order details.

Requirements

• Experience: 3–5 years in customer service within manufacturing, distribution, or a related field.
• Education: High school diploma or equivalent required; college degree preferred.
• Skills: Strong communication, multitasking, and problem-solving abilities.
• Technical Proficiency: Familiarity with CRM systems; experience with EDI/VMI, RMA, and NetSuite is a plus.
• Location: On-site | Huntersville, NC