Inbound Sales Representative

Reporting to: Manager, Inbound Sales

The Opportunity

Lumens is a leader in luxury lighting, furniture, and décor, serving design-minded consumers and trade professionals alike.

We're looking for an Inbound Sales Representative to consult with customers through phone, chat, and email. This role is about more than answering questions, you will turn interest into action by guiding customers through their purchase decisions, providing quotes, and following up to drive conversion.

If you're motivated by helping customers and by hitting and exceeding sales goals with uncapped commission, this role will give you both.

What You'll Do

Sales & Customer Growth

• Connect with customers via inbound calls and chats from consumer and trade customers, converting interest into orders.
• Place follow-up calls and emails on open quotes and proposals to close sales.
• Confidently consult customers on product details, pricing, and promotions.
• Manage a sales pipeline with discipline, tracking progress and optimizing close rates.
• Stay current on vendor updates, promotions, and product training. Receives inbound chats, including transferred sales chats, from current and potential customers.

Customer Experience

• Deliver exceptional service while guiding customers through luxury product selections.
• Build rapport quickly and adapt to different customer types.