Remote Customer Service/Call Center Representative

About The Role
We are seeking a dedicated Remote Customer Service/Call Center Representative to join our team. This role plays a crucial part in providing exceptional customer service and support to our clients from a remote location. If you are a proactive problem-solver with excellent communication skills, we want to hear from you

Location: United States (Remote)

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Provide accurate information and assistance to resolve customer inquiries
• Update customer records and maintain a high level of data accuracy
• Collaborate with team members to ensure customer satisfaction
• Identify and escalate priority issues to the appropriate channels

Pay: $ $35.55 per hour.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Previous experience in customer service or call center environment preferred
• Proficiency in using CRM software and other relevant tools

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service or call center role
• Familiarity with customer relationship management (CRM) systems
• Comfortable working remotely and independently

Benefits

• Competitive salary and performance-based incentives
• Flexible work hours and remote work opportunities
• Professional development and growth opportunities
• Healthcare benefits and retirement savings plan