Applications Functional Analyst

Key Responsibilities:

• Serve as the business liaison between program staff, IT leadership, and vendor
  teams.
  
• Understand, evaluate, and formulate recommendations on all proposed changes
  and enhancements to systems.
  
• Elicit, document, and validate functional and business requirements through
  interviews, workshops, and data analysis.
  
• Collaborate with subject matter experts (SMEs) to translate business needs and policy
  requirements into clear system requirements and functional specifications.
  
• Ensure all system components and modules work cohesively to address functional
  requirements and use cases.
  
• Develop, maintain, and present Business Requirements Documents (BRDs) and
  other project documentation to support ongoing enhancements.
  
• Facilitate communication between business stakeholders, development teams, and
  leadership to ensure understanding of priorities, dependencies, and outcomes.
  
• Conduct data and process analysis to identify improvement opportunities and support
  operational and policy-driven decisions.
  
• Participate in testing and validation activities to ensure system functionality meets
  intended business outcomes.
  
• Support maintenance and operations (M&O) activities by evaluating incident trends,
  coordinating issue resolution, and ensuring continuous alignment with program goals.
  
• Manage stakeholder expectations with a strong understanding of TDHS objectives and
  constraints.
  
• Contribute to release planning, system design discussions, and quality assurance
  reviews throughout the software development lifecycle (SDLC).
  

Required Qualifications:

• Minimum of 5 years of experience as a Business Analyst or Functional Analyst in a
  complex systems environment.
  
• Minimum of 3–5 years of experience working with human services or social services
  applications, preferably within public sector eligibility or benefits systems.
  
• Prior project experience with Supplemental Nutrition Assistance
  Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs is required, including familiarity with program policy, eligibility rules, and operational workflows.
  
• Demonstrated ability to bridge the gap between business needs and technical
  solutions and communicate effectively with both audiences.
  
• Solid understanding of system functional design and how integrated components
  interact within eligibility and case management systems.
  
• Experience conducting requirements elicitation, analysis, and documentation using
  structured methodologies and tools.
  
• Strong analytical skills with the ability to evaluate complex processes and data to drive
  decisions.
  
• Excellent written and verbal communication skills; able to tailor communication style
  to the audience (technical teams, leadership, or program staff).
  
• Demonstrated ability to manage competing priorities, meet deadlines, and deliver
  high-quality work products in a dynamic environment.
  
• General IT knowledge and understanding of SDLC phases including requirements,
  design, development, testing, and implementation.
  

Preferred Qualifications:

• Experience with integrated eligibility systems or public sector technology
  modernization projects.
  
• Knowledge of J2EE-based system architectures, web technologies, and data
  integration concepts.
  
• Familiarity with policy-driven system design and rules-based automation.
  
• Experience supporting system maintenance and operations (M&O) activities post-
  implementation.
  
• Bachelor's degree in Information Systems, Public Administration, Computer
  Science, or related field; equivalent experience may be considered.
  

Ideal Candidate Profile:

This position will be 100% remote