Help Desk Specialist

The Help Desk Specialist performs routine maintenance, repair and troubleshooting on company hardware and software. Provides customer service to end-users (in-person, over-the-phone, and via written communication) of company computer applications and platforms. Participates in planning and needs analysis.

• High school diploma or equivalent required; Associate degree in Information Systems or related field preferred.
• Minimum of one (1) year of experience conducting hardware and software troubleshooting required.
• Experience in help desk or end user interaction preferred.

DuraTech Industries is a growing global Printing Manufacturer located in La Crosse, Wisconsin. We have been manufacturing labels, overlays and metal nameplates for a variety of Original Equipment Manufacturers (OEMs) in the automotive, computer, electronics, industrial and medical markets for the past 45 years. As our company expands, we need talented, forward-thinking team members to add to our team.

We work hard at making a positive, challenging and engaging environment.

We respect and value our people and recognize their diversity as a source of creativity. We value loyalty, dedication, hard work and pride in workmanship. We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement. Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best.

The Help Desk Specialist performs routine maintenance, repair and troubleshooting on company hardware and software. Provides customer service to end-users (in-person, over-the-phone, and via written communication) of company computer applications and platforms. Participates in planning and needs analysis.

• Prepares, images, and installs desktop and laptop computer systems and computer peripheral equipment.
• Diagnoses, troubleshoots and resolves PC, printer, and network issues.
• Connects to off-site locations for remote support.
• Participates in planning/needs analysis for hardware and software.
• Participates in planning and executing the implementation of new hardware and software.
• Maintains documentation, including licensing and inventory records of computer related software and hardware.
• Logs help desk support and tracking.
• Coordinates and implements IT projects as assigned by Network Administrator and/or Team Leader.
• Aids Network Administrator as needed with infrastructure projects, cabling, backups, etc.
• Performs routine maintenance, repair and troubleshooting of a variety of hardware devices.
• Completes Help Desk tickets by supporting staff with software and hardware questions and resolving technology-related problems.

Skills and abilities crucial to success in this role include:

• Working knowledge of Microsoft Server applications including maintenance and troubleshooting.
• Strong written and verbal communication skills.
• Ability to work independently without continued support from others.
• Ability to adapt to task assignments, priorities, and work environment.
• Ability to work and interact well with others.