Network Operator

We are seeking two Network Operators to join our firm. These positions will be based in our White Plains office (hybrid after initial cross-training). The Network Operators support and maintain the Firm's production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. Working as a team takes ownership of the production infrastructure including, WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation. Please note that the Firm will not sponsor applicants for work visas for this position.

• Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users.
• Monitors the health, performance and availability of computer systems using diversified tools.
• Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts.
• Performs Root Cause Analysis (RCA) and escalates to the team for remediation.
• Works collaboratively to resolve problems within the team and as necessary escalates to internal and external engineering resources.
• Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm's production IT Infrastructure.
• Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication.
• Responds to incidents and carefully tracks and documents all defects and resolutions in detail.
• Assists with helping to increase the expert knowledge base of NOC and maintenance of system's health record.
• Works within the Firm's ticketing system and is accountable for updating, tracking, and resolving incidents.
• Escalates to management all technical issues that are service impacting and requires an immediate response or troubleshooting. Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve the issue as soon as possible.
• Maintains communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Demonstrates hands-on expertise Maintaining and Supporting Windows Services in a Virtualized Environment, including Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security
• Demonstrates practical experience with TCP/IP networking
• Significant hands-on experience administrating and troubleshooting VMware Clusters in a high-availability environment, including Windows & Linux guest operating systems
• Significant experience with and expertise in network monitoring, event detection, analysis, and incident response
• Significant hands-on experience with and expertise with Cisco Switching and Routing
• Strong knowledge of networking concepts including; DNS, switching, routing and firewalls
• Demonstrates strong critical thinking, troubleshooting, problem-solving and customer service skills
• Ability to manage critical situations, and maintain solid relationships with Firm's business services professionals
• Ability to anticipate problems, communicate them, and resolve if appropriate
• Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provide
• Demonstrates strong interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to work in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education & Experience:

• High school diploma or three years of relevant experience or Military Occupational Specialty
• Minimum of five years of related experience

Job Type: Full-time

Pay: Up to $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person