Customer Service and Support Representative

UnifyCX is looking for extraordinary CustomerServiceandSupport Representatives to join our motivated and ambitious team in San Antonio, Texas.

Pay and Perks:

Base Pay: $18.00 per hour

• 9pm to 6am weekdays receive a shift differential at rate of $1 per hour.
• All weekend time receive a shift differential at rate of $1 per hour on shift differential.
• An additional $1 per hour attendance incentive based on monthly attendance.
• Up to $60 monthly transportation bonus based on attendance.

Additional Benefits: UnifyCX Company offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

Shifts: Our client's program runs 24/7. Schedules vary but weekend availability is a must.

Classroom Training Hours: M-F - 8:30 AM – 5:00 PM

Classroom Training duration: 2-3 weeks

After Classroom you would move to Transition Days Schedule (30 Days): 10 AM-7PM CST

Schedule for the first 90 days of production will be given during offer stage.

Who You Are:

• At least 1+ year Customer Service experience required preferably in a Call Center or Professional environment.
• Ability to work one weekend day per week.
• Understanding of ticketing systems.
• Exceptional communication skills with an emphasis on empathy and understanding.
• Critical thinking and logical prioritization skills.
• Strong problem-solving skills.
• Flexibility to adapt to changing environments.
• Warm welcoming personality with a commitment to Customer Service Excellence and Professionalism.
• Sales background or competencies preferred but not required.
• Commitment to reliability.

One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.

What Will You Do?

• First point of contact to provide customer service and support to customers via phone, chat, email, and/or ticketing portal.
• Create work order tickets while responding to client requests.
• Ensure fastest and easy resolution while delivering an exceptional customer experience during every interaction.
• Handle a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
• Maintain customer records by updating