Project Manager

Job Title: Project Manager (CET)

Reports to (title): Customer Service Supervisor

Department: Customer Service

• The Project Manager is a key member of the Customer Experience Team (CET) functioning in Project Support or Project Manager capacity. Knowledge pertaining to Ontario and Canadian environmental regulations is required.

• Develop strong client relationships through top notch customer service
• Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
• Responsible for effective daily service, satisfaction and maintenance of client accounts
• Respond to all client communications (telephone or email) and redirect communications to CET members as required
• Provide clients with technical support on their varied sampling projects
• Provide consultation, recommendations, data interpretation and other technical assistance to clients
• Remain current on the interpretation and application environmental regulations
• Document and ensure closure to all client complaints, CARS
• Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases
• Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews
• Work in conjunction with clients to coordinate all related project requirements
• Facilitate communication between clients and other laboratory departments
• Coordinate reports, data, billings and client requests
• Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
• Execute IT test plans, records results and provides feedback
• Effectively execute to CET key performance indicators (KPIs)
• Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
• Adhere to all Health and Safety Regulation
• Ensure Quality Standards are maintained
• Provide client feedback to the Bureau Veritas management
• Adhere to and participate with all QA/QC policies of the organization
• Engage in cross-training/career pathing to support overall success of the Customer Experience Team
• Other responsibilities as assigned

• University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience.
• 3-5 years' experience in the environmental industry
• Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.
• Basic chemistry knowledge for application in a laboratory setting
• Good working knowledge of current regulations and guidelines in order to provide effective client advice.
• Good knowledge of computers (Microsoft Word, Excel and Outlook)
• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members
• Good time-management, multi-tasking and priority setting skills
• Strong verbal and written communication skills (French is an asset)
• Organized, detail-oriented and focused
• Ability to work independently as well as engage others when required in the escalation of concerns
• Represents the Bureau Veritas Values and is at all times professional
• Should be responsible, dedicated and motivated

• Office environment with frequent interaction in a laboratory environment
• May require flexible workings hours, overtime and shift work.
• Changing priorities and balancing workload to meet tight deadlines
• Liaison activities and internal/external negotiations.
• Minimal exposure to hazardous chemicals.
• Some travel to customers/conferences and other Bureau Veritas locations (as required).