À propos
Applications Support Analyst II
role at
Austal USA
supports the organizations software and application environment. The analyst evaluates current systems, recommends improvements, and implements changes, working at a Mid?Senior level in a full?time position. Reports To
Manager, IT Service Delivery Purpose
This position evaluates the organizations software and application setup, identifies improvement opportunities, and applies changes to maintain and enhance application functionality. The analyst focuses on configuration, maintenance, and integration of applications to align with user requirements and organizational objectives related to budget, efficiency, and productivity. Key Responsibilities Oversee installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications. Research, evaluate, and recommend new software and updates for existing applications. Conduct in?depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans. Configure, update, and debug applications to maintain end?to?end solutions. Provide support for COTS applications, implement new business requirements, and augment current application functionality across corporate systems. Diagnose and resolve technical issues for application users; elevate complex problems to senior team members as needed. Ensure data integrity through quality control, validation, and documentation; develop requirements for business development initiatives. Create and execute test scripts independently with minimal oversight. Collaborate with senior team members on feasibility analysis, scope projects, and prioritization of deliverables and product functionality. Maintain documentation for record?keeping, change control, and configuration maintenance. Analyze data interpretation from database?provided queries. Partner with development and analytic teams to provide routine reporting on software solution performance. Participate in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing. Other duties as assigned.
Qualifications / Knowledge / Experience
High School Diploma or equivalent required. Bachelors degree in Information Technology, Computer Science, or a related field required; education and experience may be combined to meet the requirement. 35 years of experience in Applications Support or a similar role. Intermediate understanding of software applications, IT support principles, and troubleshooting techniques. Proficiency with Microsoft Office (Word, Excel, Visio). Demonstrated working knowledge of computers, software applications, and systems maintenance. Ability to work effectively in an ever?changing environment. Good written and verbal communication skills. Experience coordinating scheduled events (meetings, team tasks). Excellent interpersonal and presentation skills. Leadership, analytical problem?solving, risk identification/mitigation, sense of urgency, accountability, and effective communication.
Preferred Skills
Experience in manufacturing or a related industry. Proficiency with one or more of the following:
Workday ARAS AutoCAD WindChill Kaba SW Paper Cut PLM MES GENETEC Power BI PLC Machine Learning/AI
Additional Eligibility Guidelines
Candidate will be working in production?facility offices; must be comfortable in a construction?based environment. Age 18 or older at time of application. Proof of US Person Status required. No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date. No felony convictions of Drug crimes within three years from disposition date. Willingness to submit to a drug screen and background check.
Tools
Microsoft Office Excel and Word. Discretion Exercised
Moderate discretion when addressing application issues and troubleshooting user problems. The role involves independently resolving a broader range of issues using established procedures and knowledge, while exercising judgment to determine when complex or non?standard problems require escalation to senior support teams. Liaises With
IT and Business Integration Staff; Supply Chain and Purchasing. Physical Requirements
Stand, walk, use hands to manipulate, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; talk or hear. Ability to bend, squat, stoop, crawl, and kneel. Lift/push/pull up to 50 lbs on an occasional basis. Lift/push/pull up to 20 lbs on a frequent basis. Ability to climb safely (stairs and ramps).
Work Environment
Exposure to humid conditions, bright flashing lights, moving mechanical parts, high or precarious places, outside weather, and extreme heat. May encounter fumes/airborne particles at or below the PEL, toxic or caustic chemicals, heat and cold. Noise level usually >90 dB. Reasonable accommodations may be made for individuals with disabilities. Safety
Must comply with company, federal, state, and local safety and environmental rules and regulations while performing daily job tasks. Equal Employment Commitment
Any qualified individual with a disability who has difficulty completing an application due to incompatible technology or other disability?related issues may contact us at 251?445?1932 for assistance. Austals commitment to equal employment opportunity applies at all levels of employment, in all job titles, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion. #J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
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