Night Audit

Bloom Mississauga A Tapestry Collection by Hilton is currently hiring a Front Desk Night Audit (Part-Time) to join our dynamic team.

Reporting to the Front Office Manager or designate:

• Demonstrates Knowledge of OnQ , Hilton's property Management System
• Provides excellent customer service to all guests; helping to increase guest scores with every interaction
• Welcomes and greets all guests, and executes check-in and check-out procedures
• Answers guest inquiries and provide assistance in a professional manner
• Answers all incoming phone calls and processes new reservations
• Accurately follows all cash handling procedures
• Adheres to all department and Company policies and procedures
• Ensures guest security by proper handling of guest room keys and personal information
• Administers all night audit functions
• Balances all revenue and settlement accounts nightly
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
• Maintains files and resets the system for the next day of operations
• Follows up on guest requests and resolves problems promptly
• Performs any other job-related duties as assigned

What We are Looking for...

• Hilton Hotels ONQ PMS knowledge is required
• Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner
• Organized and able to work in a fast-paced, multi-tasking environment
• Proficient in using a computer, good knowledge of excel and basic accounting principles
• Excellent communications skills, written and oral
• Works well under pressure in a changing environment
• Ability to work with minimal supervision
• Able to stand for an 8-hour shift

Job Type: Part-time

Benefits:

• Flexible schedule

Work Location: In person