Call Center Representative

We are seeking a dedicated and skilled Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently. Bilingual abilities are highly valued as we serve a diverse clientele.

Responsibilities

• Respond to incoming calls and inquiries from customers in a professional and courteous manner.
• Provide accurate information regarding services, and salon services as needed.
• Utilize computer skills for data entry and record-keeping while maintaining confidentiality.
• Demonstrate excellent phone etiquette and communication skills to ensure customer satisfaction.
• Maintain a positive relationship with customers through effective follow-up and support.
• Collaborate with team members to improve processes and enhance customer experience.