Server

The Popal Group is a growing family-driven boutique hospitality group setting the standard for DC dining through ambitious restaurant concepts. We are currently seeking an experienced Server to help join our team at Maison. We are a small restaurant, and aim to be the 'neighborhood' place that is sought out by locals and world travelers alike.

We are seeking a knowledgeable and personable Server to provide an exceptional dining experience at our French wine bar. The ideal candidate is passionate about hospitality, food, and wine, with a keen ability to anticipate guest needs and deliver impeccable service. As a server, you will guide guests through our curated selection of French wines and small plates, ensuring a warm and refined experience that aligns with our standards of excellence. Strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment are essential for success in this role.

Key Responsibilities:
Guest Service:

• Greet guests warmly, present menus, and provide detailed information on menu items, daily specials, and promotions.
• Take accurate food and beverage orders and relay them to the kitchen or bar staff as needed.
• Serve food and beverages in a timely and professional manner.
• Ensure guest satisfaction by checking on guests regularly and addressing any concerns promptly.
• Provide recommendations and answer questions about menu items, including ingredients and dietary considerations.
• Assist guests with special requests and accommodate modifications where possible.
• Process guest payments accurately and efficiently.
• Handle special events and large party orders with efficiency and attention to detail.
• Foster repeat business through excellent service and genuine rapport with guests.

Dining Area Maintenance:

• Set up tables, maintain cleanliness, and ensure a polished appearance of the dining area.
• Refill beverages and replenish table settings as needed.
• Clear tables and reset them for new guests promptly.
• Adhere to sanitation and safety standards throughout all areas of the restaurant.

Collaboration & Communication:

• Work closely with kitchen and bar staff to ensure seamless service.
• Communicate guest preferences and feedback to management for continuous improvement.
• Participate in pre-shift meetings to stay informed about menu changes, specials, and other important information.
• Assist fellow staff members during peak times to ensure smooth operations.

Administrative Tasks:

• Maintain accurate cash handling and POS procedures.
• Ensure adherence to tip reporting and documentation requirements.
• Uphold compliance with all restaurant policies, health, and safety regulations.

Qualifications:

• Prior experience as a server role preferred.
• Fine dining experience preferred
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Positive attitude and a commitment to delivering excellent customer service.
• Availability to work evenings, weekends, and holidays as required.
• Enthusiastic, organized, self- motivated, detail oriented and joyful
• Excellent customer service skills and ability to understand and respond to individual guests needs and requirements
• A genuine passion and understanding of food and drink

Physical Requirements:

• Ability to stand for extended periods and lift up to 30 pounds.
• Ability to work long hours, including nights, weekends, and holidays as required by business needs.
• Ability to work in a fast-paced environment while maintaining composure and attention to detail

Benefits:

401(k), Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance

Shift:

8-10 hour shift, including evenings and weekends