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UX Designer
Urban Outfitters
- London, England, United Kingdom
- London, England, United Kingdom
À propos
We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.
We are always excited to bring new talent into the room, especiallyifyoushare our values :
Progressive — we move with the mood
Creative — we champion limitless minds
Inclusive — we open our platforms to all communities
Responsible — we work to reduce our impact on the environment
Compassionate — we care for each other beyond the 9 to 5
Sound like you, why not join us?
Role Summary As a UX Designer specialising in online retail, you will be instrumental in shaping the digital experience for our customers across our website and mobile applications. You will be a strong advocate for the customer, translating complex problems into intuitive, user-friendly, and visually engaging solutions that drive conversion and customer satisfaction. You will work within an agile environment, collaborating closely with product managers, developers, graphic designers, researchers, and marketing teams to deliver a best-in-class e-commerce experience.
What You’ll Be Doing
Conduct user research (interviews, surveys, usability testing, A / B testing) to understand behaviours, needs, and pain points.
Analyse data from tools such as Google Analytics, heatmaps, and session recordings to identify opportunities for improvement.
Develop user personas, journeys, and empathy maps to inform design decisions.
Create intuitive information architecture, navigation structures, user flows, wireframes, and interactive prototypes for e-commerce features (browse, search, product pages, checkout, account management, returns).
Ensure designs are consistent, responsive, and accessible (WCAG standards).
Collaborate with product managers to define requirements and translate business goals into customer‑centric solutions.
Work closely with graphic designers and developers to align UX with brand and ensure feasibility of implementation.
Present research, design rationale, and recommendations to stakeholders, incorporating feedback.
Plan and run usability tests, iterating based on findings and business objectives.
Contribute to and evolve the design system for consistency and efficiency.
Stay current with UX / UI best practices, competitor activity, and emerging technologies, ensuring we remain innovative and relevant for Gen Z customers.
What You’ll Need
Proven UX design experience, with a strong portfolio showcasing a user‑centred design process from research to implementation.
Experience designing for online retail / e‑commerce platforms is essential.
Proficiency in industry‑standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
Experience with user research tools, e.g., UserTesting.com, Hotjar, Optimizely, and Qualtrics.
Familiarity with analytics tools, e.g., Google Analytics orAdobe Analytics, to inform design decisions.
A minimum of basic understanding of front‑end technologies (HTML, CSS, JavaScript) is a plus.
Core UX Skills :
Excellent analytical and problem‑solving skills, with the ability to translate complex user needs into simple, elegant solutions.
Proficiency in conducting various user research methods and synthesising findings.
Expertise in creating wireframes, prototypes, user flows, and other design deliverables.
Solid understanding of information architecture, interaction design, and usability principles.
The Perks Work‑life balance
Flexible start and finish times
Bring your dog to work
Wellbeing
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and on‑site wellness room in Brick Lane and 50% discount of external gym memberships
Private Medical Insurance
Employee Discount
Up to 40% off at all URBN Brands
Community
One paid day to either volunteer or fundraise for a charity of your choice
Travel
Cycle to work scheme, season ticket loan
Continued Development
We offer structured support within the business alongside continued learning and development
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Compétences linguistiques
- English
Avis aux utilisateurs
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