Data AnalystNew Street Consulting Group (NSCG) • London, England, United Kingdom
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Data Analyst
New Street Consulting Group (NSCG)
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Business / Data Analyst
Location: Hybrid (3 days in office)
Contract Type:
Permanent or Interim
The Role As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale.
Key Responsibilities
Develop and manage performance reporting frameworks across all customer contact channels.
Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
Drive predictive and proactive analytics to anticipate demand and improve processes.
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Compétences linguistiques
- English
Avis aux utilisateurs
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