Senior Business Intelligence AnalystHarnham • London, England, United Kingdom
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Senior Business Intelligence Analyst
Harnham
- London, England, United Kingdom
- London, England, United Kingdom
À propos
London based | Hybrid working
Salary up to £65,000
Company
An established, consumer facing tech business is growing its Insights team and is hiring a Senior BI Analyst to partner closely with Customer Experience, Product, and Operations teams.
The role
You will sit within an Insights function that works hand in hand with the Customer Experience team. Your focus will be on making data accessible, delivering deep dive analysis, and helping the business understand the key drivers behind customer contact and satisfaction.
Day to day, you will
Build and maintain dashboards tracking customer experience metrics
Lead the migration of dashboarding into scalable formats
Create ETLs from raw data sources to make data easy to consume
Support Customer Experience teams with analytical requests
Identify opportunities to improve customer experience through data led insight
Measure the impact of strategic and tactical changes
Perform root cause analysis when performance dips
Work cross functionally with teams such as Trust & Safety, Seller Success, and Product
What they are looking for
Strong SQL skills and experience working with large datasets
Experience using tools such as Looker or Tableau
Experience building ETLs from raw data sources
Comfortable working across multiple stakeholders and problem spaces
Commercially minded with a proactive approach
Organised, curious, and detail focused
Nice to have
Experience in a marketplace or consumer facing mobile product
Exposure to Zendesk data
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing
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Compétences linguistiques
- English
Avis aux utilisateurs
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