Desktop Support Technician
ConnexAI
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
À propos
As a Desktop Support Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day‑to‑day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.
Based in our Manchester HQ, you’ll work hands‑on with local teams and remotely support international offices to keep everything running smoothly.
Key Responsibilities
Onboard new starters with devices and software using our standard build process
Maintain the internal asset register
Manage users and permissions via Active Directory and Group Policy
Monitor internal systems, including antivirus, WSUS, and third‑party updates
Troubleshoot hardware/software issues and coordinate with vendors as needed
Configure and support VPN access for remote users
Set up and maintain VLANs to ensure correct network segmentation
Support and maintain virtual environments
Identify opportunities to improve internal IT processes
Act as an escalation point within the Infrastructure team
Champion a culture of IT security, reliability, and user‑first service
What We’re Looking For
Confident in supporting end users across varied technical skill levels
Proactive, adaptable, and solutions‑focused
Comfortable managing multiple tasks and priorities at once
Keen to grow your role alongside the business
Microsoft MTA / MCSA / MCSP (required)
Experience managing virtual environments
Why Join ConnexAI? With offices across five continents, ConnexAI is one of the UK’s fastest‑growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.
You’ll be part of a hands‑on, collaborative team solving real‑world challenges, helping shape the tools and processes that support a world‑class SaaS platform.
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development, IT System Training and Support, Telecommunications
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Compétences linguistiques
- English
Avis aux utilisateurs
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