Senior CRM Content Executive @NET-A-PORTERYoox Group • London, England, United Kingdom
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Senior CRM Content Executive @NET-A-PORTER
Yoox Group
- London, England, United Kingdom
- London, England, United Kingdom
À propos
London, UKtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 2, 2026 (3 days left to apply)job requisition id:
R-16523NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.NET-A-PORTER are now seeking a talented Senior CRM Executive to join the team. Some of the essentials for you to know are:**Location:** London
(4 out of the 5 days office based)**Reporting into:** CRM Manager**Besides a competitive salary, we can offer you:*** Performance bonus schemes dependant on the type of role you are in* A pension that both you and the company contribute too* A portal with an array of discounts on things like theme park and cinema tickets* Our famous staff discount along with exclusive staff sales* Private healthcare for you and your family* Flexible working* A chance to be part of a fun and caring team that support each other**Here is a breakdown of what you’ll be doing:*** Supporting the CRM Manager with the day-to-day campaign planning of all CRM communication at NET-A-PORTER to help deliver our channel KPIs, ensuring all campaigns are in our brand voice, and delivering compelling and commercial content.* Manage end-to-end email and push campaigns: i.e. campaign planning, calendar execution, gathering requirements from all email stakeholders, briefing the editorial and creative teams, creating audience segments and communicating feedback and project updates.* Build relationships with cross functional teams such as Creative Production, Fashion, Brand Partnerships, Site Trading, Editorial etc who are instrumental in planning our CRM communication at NET-A-PORTER* Analysing performance of NET-A-PORTER CRM activities versus benchmarks or targets, historic trends and identifying the insight, learnings for further optimisation in future planning. Continuously iterating on ways to improve the customer experience based on these recommendations.* Collaborating with the email production team to ensure our communications are delivered to Service Levels, to budget and on time, to the highest of standard.* Collaborating closely with creative colleagues to ensure creative utilised is best practice and most effective to engage targeted audiences.* Owning the feedback loop between Senior Management, CRM and Creative Production, ensuring that feedback is recorded and the calendar is updated accordingly and accurately* Team lead for Sale or any other promo campaign (e.g. retention promo, CRM promo). Responsible for coordinating all campaign content, liaising with other teams to confirm brand/category information, building out Moveable Ink components, end-to-end briefing and proofing, confirming send times and any relevant out of hours support, leading completion of asset briefs etc.* Troubleshooting and highlighting areas of the CRM process which could be improved to make the creation and deployment of communications more efficient and automated.**The type of person we are looking for:*** The type of person we are looking for:* 2/3 years’ experience in similar role (CRM or Direct marketing)* Experience working with data platforms (Tableau, GA4 preferred)* Good working knowledge of Excel and PowerPoint* Knowledge of data protection legislation e.g. GDPR* Experience in luxury or fashion retail advantageous but not essential* Proven ability to work quickly and effectively with an eye for detail.* Pro-active and able to show initiative/ideas.* Excellent organisational skills.* Can work independently in a structured manner.* Ability to think clearly and calmly when faced with issues or conflicting priorities.* Flexible attitude and ability to work in a fast paced and reactive environment.From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.### ### *LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.*### ### *If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.*### Experience Level: AssociateWorkplace Type: Hybrid #J-18808-Ljbffr
Compétences linguistiques
- English
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