Operations QA Administrator- Client cashInteractive Investor Plc • Leeds, England, United Kingdom
Operations QA Administrator- Client cash
Interactive Investor Plc
- Leeds, England, United Kingdom
- Leeds, England, United Kingdom
À propos
The role individual is required to utilise subject matter expertise to resolve complex client and employee queries, identify operational efficiencies and best practice opportunities, and initiate action to maintain compliance in the face of a continually changing regulatory environment.
KEY ACCOUNTABILITIES
To perform live task validation and authorisation for payments in and out, as well as retrospective quality assurance.
To administer and maintain oversight of key departmental controls.
To perform task processing within the department when called upon, including fee processing and FX.
To ensure that procedures are up to date and provide technical coaching in regards to revised procedures, systems enhancements or regulatory changes impacting the department.
Use subject matter expertise to resolve complex or escalated queries ensuring positive client and employee experiences.
To perform departmental testing when called upon.
To identify opportunities for process improvements within the department which could increase process efficiency and enhance client experience.
Treat clients fairly at all times.
Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
Maintain the first line of defence by operating risk controls assigned to the individual.
Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
Ensure risks and issues are identified and escalated appropriately to ensure corrective preventative actions are implemented and are sustainable and address the root cause.
Requirements SKILLS & EXPERIENCE REQUIRED
Detailed knowledge of departmental processes and purpose both from a ii perspective and from an industry perspective
Detailed understanding of internal systems utilised within the department and how they impact the client journey
Ability to use initiative to creatively resolve issues and find solutions
Ability to influence stakeholders and negotiate where necessary
Strong communication skills
Coaching and mentoring skills
Prioritising and managing own workload in accordance with assigned priorities
Ability to adapt to a changing environment
Capability to think clearly and creatively in delivering operational change in line with a defined strategy/vision
MS Office Skills
Knowledge of the business objectives products and processes
Know the Financial Services Sector – specifically Wealth Management
Know the regulatory environment and associated risks that require managing
Understanding of Investment products; characteristics and applications
Understand the principles of Treating Customers Fairly
Understand the principles of Training and Competence
Understand the key drivers of Client Loyalty within a retail environment
Personal Attributes STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed – delivering faster and better
Decisive and takes ownership of outcomes
Not afraid to challenge and be open to challenges
Group Personal Pension Plan– 8% employer contribution and 4% employee contribution
Life AssuranceandGroup Income Protection
Private Medical Insurance– Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discountson our investment products
Personal & Well-being Fund– Supporting your physical and mental wellness
Retail Discounts– Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits– Tailor your benefits to suit your lifestyle
Please Note We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UKEqualityAct2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
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Compétences linguistiques
- English
Avis aux utilisateurs
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