Manager, Product Experience DesignMastercard • London, England, United Kingdom
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Manager, Product Experience Design
Mastercard
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Manager, Product Experience Design
role at
Mastercard
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Overview As a Product Experience Designer at Real Time Payments Global you will be responsible for the customer experience of a new iteration of one of the world’s leading B2B payment infrastructure solutions. This role would be working on the UX for multiple projects intended to form part of the national banking infrastructure for numerous countries worldwide. As part of a cross‑disciplinary agile team you will be working alongside Product Managers, Product Owners and within a wider CX & Design team in a highly collaborative environment.
The ideal candidate will be a methodical and thorough UX designer who also has solid research skills. The candidate is required to have demonstrable experience conducting user research/usability testing along with the ability to run workshops, create detailed prototypes, journey maps and other deliverables to help communicate their ideas. They will be working collaboratively with a Lead UX researcher to deliver user research/usability testing and apply insights. They will need to be able to quickly get to grips with complex requirements and payments jargon to understand how best to simplify the user journey for our customers.
This role may also be involved in other projects from time to time, helping facilitate workshops, planning/executing user research projects in new markets, or building prototypes to demonstrate innovative new payment technologies.
Responsibilities
Providing UX expertise within an agile product team
Empathise with B2B customers’ problems and leverage user research to capture and understand real‑world user needs
An inquisitive, natural problem solver with the ability to find simple solutions to complex problems
Provide support to other team members and work in a highly collaborative way within our UX team
Advocate of user‑centred design, understands the importance of qualitative and quantitative research
Participating in regular design critiques with the team
Work closely with BAs, developers and the product owner promoting the needs of the user
All About You
Commercial experience in User Experience Design
Proven experience delivering a high standard of output in fast‑paced, enterprise organisations
Experience working in a Lean / Agile methodology
Collaborative and pragmatic approach to work
Experience communicating with diverse stakeholders
Advanced skills in tools such as Axure, Sketch, Invision, Figma
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
Industries: Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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Compétences linguistiques
- English
Avis aux utilisateurs
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