Information Technology TechnicianSharp Brains • Manchester, England, United Kingdom
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Information Technology Technician
Sharp Brains
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
À propos
Experience Required: 1–3 years in IT infrastructure support, with focus on hardware, software, and operating system issue resolution.
Role Overview: As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues in accordance with hardware warranty terms and customer security compliance standards. You will work under direction, following procedures and escalating complex problems to Level 2 engineers or relevant teams.
Key Responsibilities:
Hardware Support & Troubleshooting
Installation, repair, and troubleshooting of desktops, laptops, printers, and peripherals.
Physical ability to lift and move equipment weighing up to 50 lbs.
Smart Hands support for
Routers, switches, firewalls
Racks and cabinets
Tasks as directed by senior engineers or remote support teams
Configuration and advanced troubleshooting of network infrastructure is escalated to L2 support.
Software & Operating System Support
Follow instructions to install and troubleshoot desktop applications.
Provide deskside support and break/fix for PCs.
Basic Windows OS support and administration.
Support antivirus/anti-spyware installation and troubleshooting.
Assist with configuration and troubleshooting of iOS/Android tablets.
Support deployments using tools such as
Microsoft System Center Configuration Manager (SCCM)
Windows Deployment Services (WDS)
Mobile Device Management (MDM) solutions
Escalate enterprise deployment failures to L2 support.
Active Directory & Identity Management
Perform basic AD tasks:
Password resets
Account unlocks
Adding users to groups
Support access permission requests.
Complex AD troubleshooting is handled by L2 engineers.
Network & Connectivity Support
Basic understanding of LAN/WAN.
Troubleshoot simple connectivity issues.
Familiarity with
TCP/IP
DNS/DHCP
VPN/RDP
Use basic tools such as
Ping
ipconfig
Wi‑Fi analyzers
Certifications Required (or to be acquired during employment):
CompTIA A+ (or equivalent)
Basic knowledge of ITIL processes:
Incident, Change, and Problem Management
Service Requests
Buffer/ spare stock management
Site‑specific certifications may be required during induction.
Competency Requirements:
Effective verbal and written communication skills.
Strong interpersonal and user support skills.
Ability to manage time and meet deadlines.
Logical and deductive reasoning for issue troubleshooting.
Self‑motivation and ability to work with minimal supervision.
Ability to follow ticketing procedures and escalate as per SLA.
>Work as directed by senior techs or Service Desk for network‑related support.
Language Requirement:
Minimum B2‑level proficiency in English and the local language.
Compensation and benefits, EEO statement, and other legal required statements omitted for brevity.
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Compétences linguistiques
- English
Avis aux utilisateurs
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