DevOps & Technical Support EngineerCDA Group • Hitchin, England, United Kingdom
Cette offre d'emploi n'est plus disponible
DevOps & Technical Support Engineer
CDA Group
- Hitchin, England, United Kingdom
- Hitchin, England, United Kingdom
À propos
CDA exists to make digital, human. We’re a full-service digital agency specialising in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon.
This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and Production incident management, working closely with
the Software Development and Operations team.
THE SUCCESSFUL CANDIDATE We’re looking for a technical, solution-focused individual, with experience in technical support, diagnostics, or software engineering, to join our team on a full-time, permanent basis.
This is a hybrid role with dual responsibilities of :
Support in creating and managing the CDA cloud infrastructure for our Production and Test environments
Manage incidents reported by the client and providing status updates and resolution plans for delivery to Production
Key duties and responsibilities - DevOps :
Strong appetite for latest technology and trends in the industry
Design, build, and maintain CI / CD pipelines to support rapid and reliable software delivery
Manage and optimise Linux-based environments, ensuring stability and performance
Develop automation scripts and tooling using Python and other relevant languages
Work with AWS / Azure cloud services to architect and support resilient infrastructure
Implement monitoring, logging, and alerting solutions to ensure system health and availability.
Collaborate with cross-functional teams to embed DevOps best practices across the organisation.
Contribute to security, compliance, and governance initiatives within a regulated environment.
Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
Key duties and responsibilities - Technical Support :
Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure
Ensures customer SLA's / KPIs and quality standards are met
Communicate with the clients, providing regular updates along with realistic expectations
Technical background with experience in technical support, diagnostic or software engineering.
Strong troubleshooting, problem-solving, and analytical skills.
Exceptional written and verbal communication skills.
Previous experience in customer-facing technical roles is highly desirable
Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing
Proactively identify patterns, bugs, or bottlenecks and suggest improvements
SKILLS AND EXPERIENCE
Strong background in Linux system administration and troubleshooting
Proficiency in Python for automation, scripting, and tooling
Hands-on experience with container orchestration
Solid understanding of AWS services (EC2, S3, IAM, CloudFormation, etc.)
Familiarity with CI / CD tools (Jenkins, GitLab CI, or similar)
Knowledge of infrastructure-as-code practices (Terraform)
Experience on WHM and cPanel hosting
Experience with monitoring and observability tools
Any eCommerce platform experience (Magento, Shopify, WooCommerce etc.) will be advantageous
Good grasp of networking fundamentals and cloud security principles
Ability to work collaboratively, solve complex problems, and drive continuous improvement
Strong communicator with excellent stakeholder management skills
Highly organised
Located within a 1-hour commute of Hitchin, Hertfordshire
SALARY AND PACKAGE
Salary dependant on skills and experience, from £38,000
Private health and dental cover
25 days holiday(plus Bank Holidays)
Pension scheme
BENEFITS It’s a fantastic time to join the business. Our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
Hybrid working (after probation)
Flexible working hours
Fully refurbished office in 2025
Great working environment when you’re needed in the office which includes free parking and a fully stocked kitchen with teas, coffee, snacks and more!
Frequent social events
Holiday buy back scheme
Charity volunteer day
HOW TO APPLY Please include a cover letter with your CV. Your covering letter should tell us why you’re suitable. We will contact you should you qualify for an interview.
NO AGENCIES
EQUAL OPPORTUNITIES As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.