Sales Support SpecialistThomson Reuters • London, England, United Kingdom
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Sales Support Specialist
Thomson Reuters
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Sales Support Specialists
to join our global team working with key clients and across internal teams to prevent order, billing and invoicing issues. You will own the end‑to‑end order‑to‑delivery lifecycle as the central liaison between Sales and Order Management. You will ensure all customer and internal orders are accurate, compliant, and processed on time; prevent issues proactively and drive swift remediation of exceptions. In addition, Sales Support Specialists will improve operational efficiency and maximize on‑time fulfilment via process rigor, analytics, and cross‑functional coordination.
Key Responsibilities Order Verification and Maintenance
Verify all incoming customer/system orders for accuracy, completeness, pricing, delivery terms, and product configuration as per company policy.
Monitor a proposals/pipeline report and pre‑check high‑value or strategic deals to catch issues before submission.
Issue Prevention (Core Function)
Serve as point of contact for Sales for order questions; provide quick guidance to avoid common errors.
Make necessary corrections to avoid order failure (e.g., bill blocks, material codes, account numbers, VAT, etc.).
Partner closely with support teams to resolve complex configuration/availability issues; coordinate with the Order Management team to de‑risk month‑end spikes and improve flow.
Train new Account Manager and Account Specialist team members on order creation standards and best practice.
Contribute to company‑wide simplification initiatives including requirements, UAT, and documentation.
Issue Remediation
Lead remediation of order exceptions, fulfilment delays, and discrepancies; drive root cause analysis and corrective actions.
Identify and escalate system defects; track fixes with internal owners and provide clear incident documentation.
Provide targeted reports on error hotspots and recurring failure modes; coach Account Managers who attempted incorrect submissions.
Cross‑Functional Coordination and Communication
Be the primary liaison among Sales, Order Management, Billing and Support to align on order status, risks, and resolution timelines.
Communicate proactively on order milestones, risks, and ETAs; maintain an accurate exception log.
Support monthly/quarterly close by validating order/billing completeness and resolving blocks ahead of deadlines.
Map the order‑to‑cash workflow, identify bottlenecks, and propose changes that reduce cycle time and error rates.
About You
A Bachelor’s degree.
Experience in Order Management/Processing, Customer Operations, or similar.
Proficiency with ERP (e.g., SAP, Salesforce) tools; comfort with order types, delivery/billing documents, blocks, pricing conditions, etc.
Excellent attention to detail.
Strong problem solving and root‑cause analysis skills.
Clear written and verbal communication; effective stakeholder coordination across functions and levels.
Well organised with excellent people skills.
What’s in it For You?
Hybrid Work Model : We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) while maintaining a seamless digital‑physical experience.
Flexibility & Work‑Life Balance : Flex My Way is a set of supportive workplace policies that let you manage personal and professional responsibilities, with up to 8 weeks of work‑from‑anywhere per year.
Career Development and Growth : Continuous learning programs and skills‑first approach to help you grow, lead, and thrive in an AI‑enabled future.
Industry Competitive Benefits : Comprehensive plans including flexible vacation, two company‑wide Mental Health Days off, access to Headspace, retirement savings, tuition reimbursement, incentive programs, and resources for wellbeing.
Culture : Global recognition for inclusion, flexibility, work‑life balance, and values such as Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact : Two paid volunteer days per year and opportunities to support ESG initiatives.
Making a Real‑World Impact : Helping customers pursue justice, truth, and transparency, supporting the rule of law and trusted information.
About Us Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a world‑leading provider of trusted journalism and news. We are powered by 26,000 employees across more than 70 countries, offering flexible work environments and a commitment to inclusion, fairness, and transparency. Join us and help shape the industries that move society forward.
Thomson Reuters is an Equal Employment Opportunity Employer providing a drug‑free workplace. We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Learn more about our Equal Opportunity, Disability, and Religious Accommodations.
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Compétences linguistiques
- English
Avis aux utilisateurs
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