Spa Sales Team Leader

Uniting Holding

England, United Kingdom

England, United Kingdom

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À propos

Spa Sales Team Leader Responsible for driving Spa revenue for all Red Hotels. Spa reservations “own” any spa break reservations, day spa and treatments further supporting the wider sales team when required. Provides spa operations with support and communication ensuring this is both timely and robust. Although most decisions you will make will be based on our selling strategy at times you will be required to take short/midterm trading decisions based on historical and current trading. The role also ensures a weekly report is issued updating on ongoing spa revenue.
Key responsibilities include:
Daily support to the Reservations and Revenue Manager in all areas
Direct priorities of the team on a daily, weekly and monthly basis
Takes decisions that ensure swift resolutions for our team and guests whilst ensuring these decisions are appropriate
Works closely with room reservations to ensure we optimise revenue opportunities and the delivery of guest requirements
Prepares team scheduling, rotas and holiday requests
In the absence of the Reservations and Revenue manager will take decisions with support from Room Sales Team Leader and or Head of Commercial
Manages the daily banking ensuring all finance requirements are achieved
Is empowered to take decisions on guest complaint resolution
You will need to demonstrate:
Previous experience in a spa sales focused environment
Has the ability to understand numbers and how to influence these on short/mid/long term objectives
Flexible in approach
Can articulate how to drive engagement and delivery through others
Has a strong knowledge and passion for spa and wellbeing
Previous experience in team scheduling, rota and holiday management
Has experience of induction for new team members and a strong ability in the training of others
Excellent spoken and written English skills
Flexibility when working between The Bedruthan and The Scarlet
You’ll be working with our hotel booking system so will need to be highly computer literate and any experience with Hotel Perfect would put your CV on the top of the pile. We’re looking for an organised self-starter who will contribute to our team goals in a busy, fun and buzzing environment.
We offer:
Permanent contract for 40 hours per week, 5/7 including weekends
Uniform
50% discount on restaurant food during shift
Development and training
Career progression opportunities
28 days holiday per year / 29 after 1 year
Free use of swimming pool and tennis court
Access to gym
Discounts on services and products at Bedruthan and the Scarlet
Many more perks after probation and for long service including a free experience to stay in the hotel with breakfast, lunch, dinner and spa treatments as well as cashback scheme for wellbeing
As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.
www.bedruthan.com/work-with-us
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England, United Kingdom

Compétences linguistiques

English

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