Design Engineer, Design SystemsDialpad • London, England, United Kingdom
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Design Engineer, Design Systems
Dialpad
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. We look for individuals who
Scrappy ,
Curious ,
Optimistic ,
Persistent , and
Empathetic .
Your role We’re looking for a Design Engineer
who thrives at the intersection of design, front-end engineering AI, and rapid experimentation. You will play a critical role in supporting our Design System (Dialtone ). You’ll help define how Dialpad explores and prototypes the future of AI-powered communications, designing, building, and iterating on tools and experiences that make our research and product vision tangible.
This role sits within the
Design
organization and partners closely with
AI ,
Research
and
Product
teams. You’ll design and develop experimental interfaces, internal tools, and proof-of-concept experiences that help teams test hypotheses, evaluate AI interactions, and uncover new product opportunities.
This position reports to our Design Engineering Manager.
What You'll Do
You’ll play a key role in the
front-end design strategy
of our Design System – style, components, and patterns by bringing your experience in front-end design and engineering. Your front-end engineering experience may be characterized as “front of the front-end .”
Advocate for Design . Though Dialtone serves both designers and engineers, it all starts with the end user’s experience. You’ll focus on being the bridge between design and engineering. You’ll assist the design system team in maturing to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.
Contribute and execute
upon a growing design-focused prototyping practice that explores feasibility, evaluates emerging AI capabilities, and AI design patterns. You will rapidly build functional prototypes that inform product direction.
Design and build tooling
that supports product designers, researchers, and engineers—such as internal utilities, plugins, and scripts that accelerate iteration and experimentation.
Prototype and validate
new interaction models for AI-powered workflows, experience integrating AI into prototypes, and experimenting with AI-driven UI patterns.
Ensure quality and performance
in everything you build with rigor, optimizing for accessibility, maintainability, and performance as first-class concerns in the design process.
Act as a
guardian of consistency , championing reusable components, ensuring designers and developers adhere to a unified system, and evolving
Dialtone , our design system .
Navigate defined problems
with autonomy, helping cross-functional teams clarify ideas and move toward impactful solutions quickly and iteratively.
Invest in the
growth of the Design organization
by sharing best practices, mentoring peers in design-engineering methods, and building community around creative prototyping.
Skills You’ll Bring
An
online portfolio
demonstrating
design-focused technical expertise
across multiple projects, showcasing thoughtful, high-quality work that drives innovation.
3-5 years of experience
demonstrating exceptional design engineering fluency across modern product environments, including 1-2+ years contributing to design systems.
Track record of
designing, documenting, and evolving
styles, Design Tokens, component libraries, Design Tokens, and UI patterns that scale product development.
Interest or experience in the design and build of
tooling, plugins, or internal utilities
that streamline workflows between design and engineering teams.
Experience building
AI/ML-driven features, prototypes, experimental systems, or research tools , ideally leveraging frameworks like Model Context Protocol (MCP) or similar.
Demonstrated skill in
optimizing and refactoring
existing UIs for performance, accessibility, and maintainability.
Proficiency in
state management
and component-based architecture.
A
systemic approach , thinking in patterns and frameworks.
Strong understanding of foundational
UX principles, design heuristics, information architecture, usability, accessibility , and inclusive design practices.
Commitment to building
inclusive, accessible experiences
that elevate usability for all users.
Experience with
front-end build systems, bundlers, and package management
(e.g. Webpack, Vite, Rollup, npm, Yarn, nx).
Deep interest in
mentoring and collaborating
with designers and engineers to raise the craft and technical quality of their work.
Exceptional communication, collaboration, and storytelling skills, able to
present complex ideas clearly
and build alignment with stakeholders.
Demonstrate the ability to
articulate design rationale
to developers, and
technical constraints
to designers.
Deep curiosity about
emerging design trends, AI tooling, and evolving front-end practices , with a continuous drive to learn and improve.
Extra-Special Candidates Will Have
Experience working on
AI-powered or data-intensive products
in a SaaS environment.
Experience building
design tools, plugins, or creative-tech prototypes
that accelerate research or design iteration.
Experience with creative and technical
execution of animations, transitions, or micro-interactions , delivering refined motion that is consistent and performant.
Engagement in the
design and front-end community
through open-source contributions, writing, mentoring, or public speaking.
A track record of connecting
design craft, technical depth, and experimentation
to push the boundaries of what’s possible in digital product experiences.
All applicants
must provide a portfolio
that showcases examples of
design-focused engineering approaches
that demonstrate impact and the ability to deliver work effectively and collaboratively. Can share tangible examples of interactive prototypes, creative coding experiments, design systems work, or similar high-craft work. You’ll thrive here if you love solving real problems for real people and are energized by learning and improving every day.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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Compétences linguistiques
- English
Avis aux utilisateurs
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