Inbound Sales Advisor
Policy Expert
- Milton Keynes, England, United Kingdom
- Milton Keynes, England, United Kingdom
À propos
We’re looking for passionate and self-driven people to join us as Policy Expert – curious minds who want to help customers and build something bigger for themselves. Whether you’re fresh into the working world or looking to pivot into a new path, we’ll meet you where you are.
What’s In It For You
This role will be based in our Milton Keynes office
Career Development and professional qualifications
️ Enhanced Holiday, Maternity and Paternity Packages
Social events throughout the year and vibrant workplace atmosphere
Buy and Sell Holiday Scheme
Prayer room in office
Financial Wellbeing Support through Bippit
“98% of our colleagues stay because of location and the collaborative, people-first culture we’ve built”
Purposeful roles. Exceptional teams. A people first culture built by you!
The Role You’ll be a key player in helping our existing customers renew their insurance policies – delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers.
You’ll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.
Customer Renewals
Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes
Use a consultative approach to renew policies and retain business
Achieve performance targets through confident, customer-first conversations
Bring confidence and resilience to every call
Follow‑Up & Communication
Manage your own diary efficiently
Follow up with customers using the most effective communication channels
Compliance & Accuracy
Ensure all actions meet FCA regulations and internal standards
Keep customer records precise and up to date
Stay on top of product and industry updates
Share ideas, knowledge, and feedback to help the team thrive
Team Support
Support with ad hoc tasks and contribute to a positive, collaborative culture
Key Attributes for Success
A great communicator with empathy and enthusiasm
Experience in customer service, sales, or account management
Strong objection-handling and problem-solving skills
Driven by results and personal growth
A positive team player who brings others along on the journey
Ensuring accuracy and attention to detail
Consistently meet and exceed productivity and performance targets.
Meet the Team We’re a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other’s wins and rally around challenges together. There’s a real buzz in the room – and you’ll be right at the heart of it. See what our team have to say here.
Apply Now – and Take the Next Step If you’re ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you.
We’re proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.
We aim to be in touch within 7 working days – whether successful or not. And remember: if you’re eager to grow and passionate about what we do,
don’t hesitate to apply – even if you don’t tick every box.
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Compétences linguistiques
- English
Avis aux utilisateurs
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