Senior Analyst - Customer & Performance AnalyticsDunelm • Leicester, England, United Kingdom
Senior Analyst - Customer & Performance Analytics
Dunelm
- Leicester, England, United Kingdom
- Leicester, England, United Kingdom
À propos
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.
We are the UK’s Number One homewares retailer offering c85,000 productsbuilding a consumer-focused total retail business that delights customers through our multichannel operation.
We are ambitious in our plans to drive further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward.
What you'll be doing
Support on weekly trade reporting to ensure stakeholders are fully informed on customer performance each week
Provide data-driven insights that unlock understanding of business performance drivers and inform key trading decisions
Collaborate across the Insights & Analytics team to ensure two-way communication on key insights impacting business decisions and vice versa
Build a thorough analytical understanding of the methodology, measurement and reporting of Dunelm’s customer satisfaction (CSAT) survey programme
Work closely with the Research team to integrate data driven insight and customer research from the CSAT programme
Develop and maintain dashboards, reports and presentations to communicate CSAT performance clearly and effectively
Work with the Data Product and Engineering teams to define data products needed by your team to enable insight, as well as data needs from external providers to give a more holistic view of customer trends
As a key member of the Insights & Analytics team you’ll play an important role in contributing towards the culture, as well as being an advocate for data, insight and the voice of the customer throughout the business
What we'll look for in you
Experienced in interrogating data and using analytical skills to tackle business problems, preferably in a retail environment
Strong commercial instinct and business acumen
Collaborative, with excellent communication skills and an ability to build relationships with senior stakeholders
Ability to synthesise data and insights from multiple sources (including internal and external market data) in order to bring together a succinct story and make tangible recommendations
Adaptable, proactive, and thrive on working in a fast-paced environment
Experience or understanding of quantitative research methodologies advantageous
Experienced in exploring large datasets, with proficiency in SQL. Knowledge of Python, R or another major programming language is a plus
Degree in Maths, Stats, Economics, Computer Science, Physics or a related field; or equivalent related professional experience
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.