Sales & Service Team Manager
B&Q
- Wales, England, United Kingdom
- Wales, England, United Kingdom
À propos
– B&Q Caerphilly
Permanent contract, 36.75 hours per week.
Salary up to £40,000 per annum + bonus, pension, and 6.6 weeks holiday.
Overview Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. As the Sales & Service Team Manager, you will lead and inspire our front‑end, showroom, and TradePoint teams to drive sales through exceptional service.
Key Responsibilities
Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
Inspire the “Make Every Customer Count” agenda as a daily habit with the wider store team.
Lead and inspire teams across Showrooms, TradePoint, and Front End to deliver exceptional service.
Oversee safety, security, and compliance routines across the store through your shift lead team.
What We Need
Obsessed about our customers and listening to them.
Loves sales and winning!
Well planned and organised, with the ability to prioritise and think on your feet.
First thought is always to lead and coach, not jump in and “do”.
Confident to agitate when needed and deliver feedback to all audiences.
A large diverse team excites you, both to coordinate and lead them, and to develop their careers.
Benefits
Award‑winning pension scheme
Company Bonus Scheme
ShareSave options
6.6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Compétences linguistiques
- English
Avis aux utilisateurs
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