Pre Sales and Solution Specialist FI.

GLORY

Knutsford, England, United Kingdom

Knutsford, England, United Kingdom

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À propos

ROLE TITLE: Pre-Sales and Solutions Specialist FUNCTION: Solutions REGION: Europe REPORTING: Solutions Manager LOCATION: UK, Knutsford office COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business . ROLE PURPOSE We are looking for a self-driven, enthusiastic individual with sound knowledge in both hardware and software, to come and join the team in the Knutsford office and become a subject matter expert. The role of the Pre-Sales and Solutions Specialist is to provide support to the UK Sales Team, the Customer Helpdesk and to the Field Service Engineers. Primarily focusing on the sales support element to deliver the correct solutions and knowledge to the end customer. In addition to providing customer demonstrations of Glory products, the job holder will provide Level 2 Support on both hardware & software and will be responsible for managing technical escalations through to resolution. Additional responsibilities will be to perform technical analysis on service management information to identify and implement efficiency improvements programs on the Glory hardware & software product range. Travel is an essential part of the role and at times can be unpredictable and varied. Travelling overseas will be a requirement to undertake technical training courses and supporting other regions as part of our One Europe vision. MAIN RESPONSIBILITIES · Provide pre-sales support to the UK Sales Team on customer demonstrations, technical information, product information, and technical assistance on how to use the products. · Support sales by providing customer demonstrations on the full range of Glory hardware and software products. · Design and recommend potential technical solutions using Glory products that will deliver clearly defined operational benefits to customers. · Create electronic technical documentation including Field Information Bulletins and Technical Information Bulletins and also field engineering procedures. · Provide technical assistance on machine problems to customers and Field Service Engineers · Work with the Pre-Sales and Solutions helpdesk to maintain the technical library of Glory products, ensuring this is kept up to date with the latest technical information for our Field Service engineers. · Provide Level 2 technical assistance to UK and Ireland distributors on all Glory products and software. · Provide a technical escalation path to the manufacturer for technical faults received from the Field Service Engineers or the Glory Helpdesk. · Carry out analysis and create action plans for Glory products on how to operate and maintain products in a manner that will reduce the service call rate. · Provide Software Support to Glory customers with our Cash Insight and Ubiqular software solutions. · Design and produce diagnostic scripts for the Field Service Engineers to help reduce the time spent onsite when fixing a Glory product. · Interface with the Glory engineering & solution groups with technical escalations and to gain technical information which can be distributed to the UK Field Service & Helpdesk department. · Attend fault calls onsite for resolution where escalations have been made due to persistent or recurring faults on equipment. · Creating service support plans and product introduction plans including costing, service methodologies, installation plans, and parts requirements to service and maintain new and existing products. · Identify performance improvement opportunities within the UK service organisation, including engineering training using accreditation process. · Testing of new products and guidance on when these products become available to our sales team to promote / sell. · Manage the interface with central support and manufacturing to ensure seamless responses to customer escalations. · This list of responsibilities is not all-inclusive and is subject to change in consultation with the job holder. REQUIRED EDUCATION AND QUALIFICATIONS · Experience of supporting Electro-mechanical hardware and software in a support environment. · Good interpersonal and communication skills. · Computer and database literacy. · Analytical and problem-solving skills. · Process orientated. · Wide Area and Local Area Network experience. · Knowledge of Windows Operating Systems is essential. · Knowledge of Windows / Office 365 Applications is essential. Qualifications: · HNC / HND / Degree qualified in electro-mechanical engineering or related field. · HNC / HND / Degree qualified in Information Technology related field. REQUIRED SKILLS AND COMPETENCIES · Solves difficult technical problems or actively searches for alternate solutions. · Identifies new trends and developments within their field and keeps their knowledge up-to-date. · Learns from others about matters within their own field of specialty and applies them. · Shares knowledge, ideas and views with others. · Able to prioritise multiple work flows. · Defines problems (or problem areas) and can carry out independent research to understand them and then draws clear conclusions. · Recognises and gathers important data and puts them in context. · Separates important from less important, sets priorities and can prioritise accordingly. · Recognises and gathers important data and puts them in context. · Finds creative ways of solving problems & thinks of alternative solutions. GLORY SPIRITS The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission: Value Creation
- strive to create value for customers Self-Starter
- understand the objectives of your own work and are proactive in achieving goals Collaboration
- respect diversity and create a culture of collaboration to work with each other to achieve a common goal Integrity
- understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics Own Growth
-leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work. Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion or belief, marital status, national origin, gender, age, disability, gender orientation, sexual orientation, disability or any other status protected by law. If you need any reasonable adjustments please let us know as part of our recruitment process. Third Party Agencies Unsolicited resumes will not be accepted by Glory.Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role. About the company
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies an... Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Knutsford, England, United Kingdom

Compétences linguistiques

English

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