Information Technology Support EngineerUnderstanding Solutions • London, England, United Kingdom
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Information Technology Support Engineer
Understanding Solutions
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Rate: Up to £200 per day (Umbrella)
Contract Length: 3 months
Start Date : 12th January
We are currently seeking an experienced 1st / 2nd Line Support Analyst to join a busy onsite IT support team based in the Morden area. We're looking for a self-starter, someone who is confident to deal with tickets and IT tasks throughout the week. You'll need to be proactive with your approach to work and be keen to support the wider team and business when necessary.
This role is ideal for a hands‑on support analyst who enjoys working onsite and providing high‑quality support in a fast‑paced environment.
Key Responsibilities
Provide excellent customer service via phone and face‑to‑face support
Deliver 1st and 2nd line technical support to end users
Troubleshoot hardware and software issues across laptops and peripherals
Support users working both remotely and onsite
Log, manage and resolve incidents using ITSM and asset management tools
Essential Skills & Experience
Minimum 3+ years’ experience in an IT support role
Strong customer service and communication skills
Proven problem‑solving and troubleshooting ability
Experience supporting Windows 10 / 11 and Microsoft Office 365
Active Directory user and device support
VPN and remote support tools experience
Supporting iOS and Android mobile devices
General hardware diagnostics and troubleshooting
Previous use of IT Service Management (ITSM) and asset management systems
Good understanding of IT best practices (e.g. ITIL)
Desirable
Experience with AOVPN, Autopilot and Azure
Please reach out to ross@understandingsolutions.com for more information
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Compétences linguistiques
- English
Avis aux utilisateurs
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