Content Operations Manager - Patient StoriesBritish Heart Foundation • London, England, United Kingdom
Content Operations Manager - Patient Stories
British Heart Foundation
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Base pay range Location: Hybrid - London office & home
Vacancy type: Permanent
Case Study Operations Manager As our Case Study Operations Manager, you’ll ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.
In this role, you’ll pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward-facing teams.
The role will combine clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign-off, and deliver a better experience for both patients and internal customers.
Our vision is a world where everyone has a healthier heart for longer. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.
About you You’ll bring experience managing data or content systems (such as CRM or DAM platforms), and experience introducing or managing workflow and project management tools like Jira, Trello, or Asana to streamline operations. You have experience leading and developing a team in a dynamic service delivery context, guiding others to achieve high standards in patient communications.
We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. You are confident with medical and clinical terminology and demonstrate a strong grasp of health literacy principles.
We value experience in patient liaison, clinical communications, or regulated content environments—where attention to detail and the ability to work within guidelines are key. Your understanding of data protection, patient consent, and GDPR compliance within a patient communications setting is essential.
If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.
Working arrangements This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Writing/Editing
Industries
Non-profit Organizations
Public Relations and Communications Services
Health and Human Services
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Compétences linguistiques
- English
Avis aux utilisateurs
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