Helpdesk and Desktop Support Analyst
Jas Gujral
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
Work within the Service Desk team in supporting and delivering all aspect of services
1st/2nd line support (capable of root cause analysis)
Remote branch support using Remote Assistance
Active Directory user starter/leaver process
Customer facing, support of internal banking staff, VIPs
Maintenance and support of desktops, laptops, Blackberry’s
SLA targets
Ad-hoc project involvement
Ideally with experience of supporting desktop platforms for banking environments
Experience in operational deployments. Desktop, operating system refresh cycle
Service Desk ticket software
Market data products
ITIL, Microsoft certifications advantageous
Maintains industry recognised skills through training or self-study methods
Technical Skills
Supporting Microsoft operating systems, office suite
TCP/IP, basic networking skills
Root cause analysis and remediation
Technologies
Windows 7
Office 2013
Xenapp published applications, support
Desktop hardware, laptops, Blackberry’s deployments
Citrix
The salary for this role will be in the range £40K - £55K plus benefits.
The Client is based in the City close to Liverpool Street and Bank stations.
The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.
Do send your CV to us in Word format along with your salary and availability.
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Compétences linguistiques
- English
Avis aux utilisateurs
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