S'INSCRIRE
Retour aux emplois
XX
Quality Assurance ManagerBWD Search & Selection • London, England, United Kingdom
Trouver des emplois similaires

Cette offre d'emploi n'est plus disponible

XX

Quality Assurance Manager

BWD Search & Selection
  • GB
    London, England, United Kingdom
  • GB
    London, England, United Kingdom
Trouver des emplois similaires

À propos

Overview The missing piece in this pensions operation? You. If you’ve worked in third-party pensions administration for a while, you’ll know that quality isn't just about ticking boxes. It’s about getting ahead of mistakes before they happen, spotting the pattern, asking the awkward questions, and holding the line on what “good” looks like. That’s exactly the kind of mindset this team needs.
I’m looking for someone who knows pensions admin like the back of their hand, especially DB and ideally DC too, and who’s got a firm grip on risk, compliance, and the processes that underpin good service. You’ll take the lead on all things quality across the admin business. That means owning the internal assurance framework, setting the tone on service standards, and acting as a key line of defence when it comes to risk and error management.
Responsibilities
Designing and delivering targeted quality reviews across the administration teams
Tracking and analysing trends in errors, complaints, and near misses to uncover root causes
Building feedback loops with operational leaders to ensure findings lead to meaningful change
Working closely with client teams to demonstrate quality controls during audits or governance reviews
Helping shape internal training and guidance so the same mistakes don’t repeat
Creating clear reporting that gives leadership a real view of performance
Acting as the go-to person for quality assurance thinking across the pensions operation
You’re not here to play auditor. You’re here to make things better.
Qualifications and experience
DB pensions administration (DC a bonus)
Quality assurance or quality control in a TPA or in-house pensions environment
Leading reviews and reporting findings to senior stakeholders
Knowing what “great” looks like, and helping others get there
Fully flexible on location. UK-based role with hybrid working.
About the team and culture The culture is collaborative, fast-moving, and focused on fixing issues together. The leadership team values constructive challenge and is investing in systems and processes to raise standards across the board.
Equivalent titles/fields:
Quality Assurance Manager
Job location and status London, England, United Kingdom (hybrid)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
  • London, England, United Kingdom

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.

Trouver des emplois similaires