Service Manager

About MML Hospitality 
At McGuire Moorman Lambert Hospitality we are on a mission to create the world's chicest hotels and restaurants. Led by powerhouse restauranteurs Larry McGuire & Tom Moorman, and visionary hotelier Liz Lambert, and we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences. MML is expanding at a steady pace. We currently manage and own the 75 room Hotel Saint Vincent in New Orleans, and we have two hotel projects in development in Aspen and in Austin that we will also own and manage. MML has a unique plan to own and operate each of its properties and the financial backing to only take on special projects in places we want to spend time.

About Swedish Hill Downtown

Join the exciting team at the soon-to-open Swedish Hill – Westlake We're seeking a dedicated and service-driven Service Manager to help lead daily operations and deliver an exceptional guest experience at our newest location.

About the Position

The Service Manager plays a key leadership role in supporting front-of-house operations at Swedish Hill – Westlake. This position partners closely with the General Manager to ensure smooth daily service, high standards of hospitality, and a positive, team-oriented work environment. The ideal candidate is a hands-on leader who excels in fast-paced settings, has a passion for guest service, and is committed to developing and motivating teams.

If you're a hospitality-driven leader ready to be part of a vibrant, high-energy team, we'd love to hear from you

Why you'll want to work for MML:

• Competitive Salary + Bonus Potential
• Beverage Education Reimbursement
• Paid Time Off
• MML Property Discounts (Hotel, Restaurant, Retail)
• Fitness and Health Benefits
• Medical, Dental, Vision, Disability, Life, and Pet Insurance
• Retirement Benefits
• Parental Leave
• Advancement and Promotion Opportunities
• Community Service Opportunities

What you'll do:

• Lead and manage the front-of-house team to ensure professionalism, teamwork, and exceptional guest service.
• Deliver a seamless dining experience through guest engagement, timely issue resolution, and service excellence.
• Oversee staffing, scheduling, and daily floor operations, including reservations and guest flow management.
• Collaborate with the management and kitchen teams to enhance communication and service quality.
• Train and mentor staff on service standards, hospitality best practices, and product knowledge.
• Monitor industry trends and customer preferences to inform service strategies.
• Manage POS systems, inventory tracking, and maintain compliance with all health, safety, and cleanliness standards.
• Develop, implement, and uphold SOPs to ensure efficient and consistent service operations.
• Previous experience in a supervisory or managerial role within the restaurant industry.
• In-depth food and beverage operations knowledge, including service techniques and product knowledge.
• Proficient in managing inventory, cost control, and analyzing sales data.
• Familiarity with health and safety regulations in the restaurant industry.
• Certified in Texas Alcoholic Beverage Commission + Texas Food Management
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Strong attention to detail and organizational abilities.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements:

• Essential Functions: Must meet the physical demands to perform critical job functions successfully. Reasonable accommodations are available for individuals with disabilities.
• Communication: Regularly required to talk or hear.
• Manual Dexterity: Use hands or fingers to handle or feel objects, tools, or controls.
• Mobility: Often required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Environmental Exposure: Exposure to extreme heat, steam, and cold in a kitchen environment.
• Lifting: Occasionally lift and move up to 50 pounds.
• Vision: Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Work Environment: Noise level is usually moderate.

If an offer is accepted for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend for all qualified applicants to be given equal opportunity and for selection decisions based on job-related factors.