Project Manager

Project Manager – Property Restoration

Role Summary

The Project Manager oversees the full lifecycle of restoration projects—from initial assessment to final completion. This position plays a key part in ensuring that property owners and insurance partners receive timely communication, professional service, and an excellent overall experience.

Primary Responsibilities

• Manage emergency and reconstruction assignments, including site evaluations, sketches, estimates, resource scheduling, and communication with clients and adjusters.
• Meet established corporate and program metrics for file progress, estimating deadlines, and project completion.
• Guide clients through the restoration process by setting realistic timelines and ensuring clear, ongoing communication.
• Prepare accurate project budgets and estimates while achieving targeted profitability.
• Handle invoicing and monitor accounts receivable for assigned projects.
• Maintain productive relationships with subcontractors and third-party vendors, ensuring compliance with agreements and performance standards.
• Deliver exceptional customer service and foster strong long-term relationships with clients and stakeholders.
• Promote and uphold company health and safety procedures, ensuring compliance on all job sites.
• Conduct regular site inspections to monitor progress and verify quality.
• Balance multiple competing priorities in a fast-paced environment.
• Ensure alignment with company policies, operational standards, and key initiatives.
• Provide consistent updates through daily or weekly reporting as required.
• Be available during evenings, weekends, and on-call rotations, depending on operational needs.

Required Experience & Skills

• 5–7 years of experience in construction or property restoration.
• Strong proficiency with MS Office, MS Project, Xactimate, and XactAnalysis.
• IICRC certifications (WRT, FSRT) strongly preferred; additional IICRC credentials such as Odour Control, Applied Structural Drying, or AMRT are an asset.
• Demonstrated ability to lead, coach, and support team members.
• Ability to interpret construction drawings and technical documentation.
• Solid understanding of construction principles and the Ontario Building Code.
• Able to work independently or collaboratively while consistently prioritizing safety.
• Strong negotiation abilities and relationship-building skills.
• Effective at multitasking, managing deadlines, and working under pressure.
• A proactive mindset with strong problem-solving capabilities and a commitment to project completion.
• Entrepreneurial, adaptable, and resourceful work style.
• Ability to travel occasionally as required.
• Valid G or G2 driver’s licence.