Program Manager

Job Description

The Program Manager serves as the primary liaison between project teams, account

teams and the client. Maintaining an expertise in all facets of their respective service

area,

Program Managers work with subject matter experts and the sales team to defineexecution requirements for their project delivery and ensure all deliverables meet orexceed Pivotree's high standards of quality and excellence and do so within budget.

Program Managers take complete ownership over their projects by independently

developing smart and efficient solutions, managing deliveries and working withexecution teams to ensure their projects satisfy client expectations and conform to all

departmental performance metrics, both financial and otherwise.

Responsibilities

● Face of the project to clients, managing the client relationship with effective

communication and instilling trust, running productive meetings and

distilling information quickly

● Manages full project life cycle from initiation to closeout and delivers project

financial/status reporting, ensuring the project is completed on time and

within budget

● Managing project resources and trade-offs between scope, quality, time and

cost

● Assist the pre-sales team and Delivery Leads with project scoping and

writing SOWs & Change Requests

● Author and maintain appropriate project documentation, tracking and

dashboarding throughout the project lifecycle, as relevant to the applied

delivery methodology (agile, waterfall, watergile)

● Proactively identify and track scope, budgetary and resource risks and

ensure they are escalated and mitigated accordingly

● Manage project and program budgets to ensure that teams do not exceed

client approved budgets and projects are delivered within 5% of margin at

time of sale

● Proactively manage risks and issues and work with teams to develop

mitigation plans as needed

● Manage project governance including: producing and distributing status

reporting, own and facilitating steering committee meetings, forecasting

project costs and revenue to internal stakeholders and budget forecasts to

customers

● Identify solutions to address budgetary issues when needed

● Establish success metrics and KPIs at project kick off and oversee their

tracking and completion through to project completion

● Oversee project close out activities including final financial metrics, value

presentations and lessons learned/retro sessions

● Accountable for maintaining appropriate resource allocation and time

tracking throughout the duration of the project

● Assist project teams with complex problems or decisions and provide

conflict resolution when necessary

● Monitor project team member performance, working closely with Delivery

Leads and Functional Managers to set expectations and provide

performance related feedback

● Drive adoption to key agile processes adhering to SAFe and Scrum within

project delivery teams

● Utilize existing relationships to look for new opportunities to grow Pivotree's

business and expand existing accounts

● Ability to travel and attend client on sites as required (e.g. project kick-offs,

quarterly steerco’s and other key milestones)

Requirements

● 5+ years of relevant experience in the eCommerce, Product Content/Data,

Supply Chain or Business Strategy/Consulting fields

● Experience of multiple Project Management methodologies and delivery

approaches (Agile, Scrum, SAFe, Kanban, Waterfall) in a professional

services environment

● Experience of using DevOps tools and techniques within an Agile

environment (Jira, ADO)

● Experience of successfully delivering a portfolio of multiple concurrent

programs and projects

● Experience implementing ecommerce solutions such from SAP, VTEX,

Spryker, Shopify and others

● Experience implementing Fulfillment solutions such as Fluent or other

supply chain related technologies

● Experience with complex, large scale data migrations

● Experience with large scale PIM, MDM, eCommerce and Supply Chain

software implementation

● Familiarity with Master Data Management concepts (data hierarchies,

taxonomies, schema & attribution, relational data, meta data, classification)

● Working knowledge of MDM tools an advantage (STIBO,

Precisely/EnterWorks, Syndigo/Riversand, Informatica)

● Proven experience of managing, leading and motivating project teams

● Proven experience managing, tracking, and forecasting budgets and

financials for large scale, $multi-million programs and projects

● Proven ability and success in developing strategic relationships and

communicating effectively with senior execs and key client stakeholders

● Ability to quickly understand core project goals and deliverables and

communicate those objectives clearly and confidently across all levels of

stakeholder, both internal and external

● Exceptional organizational, planning and time management skills

● Excellent analytical and problem-solving skills

● Exceptional documentation, reporting and presentation skills (Google Suite,

MS Office)