Business Change Manager

Our client, a leading financial institution, is seeking a Senior Change Manager for a 9-month contract, with strong potential for extension (no conversion to full-time). This is a hybrid role requiring 2 days per week in office (Tuesday and Wednesday) plus every third Friday ,

The successful candidate will support a major transformation initiative within the Personal Banking business, focused on end-user adoption, readiness, and sustained change across contact centers and banking centers.

Responsibilities

• Design and execute end-to-end people change management strategies to support Project Odyssey across impacted Personal Banking teams.

• Develop comprehensive change strategies and detailed tactical plans focused on end-user adoption and engagement.

• Conduct change impact assessments, stakeholder analyses, and readiness evaluations to inform change approach and sequencing.

• Lead and deliver engagement activities including focus groups, town halls, leadership briefings, and frontline sessions.

• Drive adoption and proactively identify, assess, and mitigate resistance to change .

• Partner closely with program leadership to ensure strong alignment, sponsorship, and accountability .

• Coach and influence leaders and stakeholders at multiple levels to reinforce change ownership and sustain outcomes.

• Ensure change plans are integrated with broader program milestones and business priorities.

• Track change effectiveness and readiness, adjusting tactics as required to support successful implementation.

Must-Have Skills

• 10+ years of experience in People Change Management , with a strong focus on end-user adoption (not project or technology management).

• Proven ability to develop change strategies and actionable tactical plans for large, complex initiatives.

• Hands-on experience executing change activities, including facilitating sessions and presenting to senior leaders and frontline employees .

• PROSCI certification or methodology experience (non-negotiable) .

• Strong business acumen with the ability to translate strategy into practical, people-focused outcomes.

• Excellent stakeholder management, influencing, and communication skills across all organizational levels.

• Ability to work independently, manage ambiguity, and take full ownership of deliverables.

Nice-to-Have Skills

• Bilingual (English/French).

• Previous experience within large Canadian financial institutions .

• Experience supporting transformation initiatives impacting contact centers or frontline banking environments .

If you are interested & qualified for this opportunity, please send your updated resume in MS Word format to For other opportunities please visit today!