Catering Supervisor

Title: Commercial Village Catering Supervisor

Role Summary:

We are searching for a talented, motivated and highly detailed Commercial Village Catering Supervisor to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26™ Premium Hospitality Programs.

As our Commercial Village Catering Supervisor, you oversee day-to-day operations across the commercial village. You ensure consistent service standards, and supports effective communication between clients, catering staff, and venue leadership. The role is responsible for managing lounge readiness, monitoring product usage, and maintaining accurate daily KPI tracking in alignment with tournament and venue standards. You will support the Venue Operations & Catering teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as:

Key Responsibilities:

• Complete and maintain daily KPI tracking worksheets, documenting product usage, service metrics, and operational notes specific to an outdoor, offsite environment.
• Serve as the primary on-site contact for lounge clients, responding quickly to service needs, troubleshooting issues, and escalating concerns when required.
• Mitigate day-of operational challenges—such as weather impacts, equipment needs, or product movement—by coordinating with offsite catering teams, runners, and logistical support.
• Provide clear and timely updates, operational challenges, and recommendations to the Venue Catering Manager throughout the tournament.
• Ensure the lounge is properly set, stocked, and guest-ready each day, maintaining high standards of presentation, cleanliness, and functionality despite variable conditions.
• Uphold all venue, tournament, and safety protocols, including outdoor service standards and compliance requirements for offsite catering operations.

Experience/Qualifications Needed:

• 3–5 years of experience in the catering or hospitality industry, with a focus on offsite/pop up catering and multi-unit operations.
• Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands-on experience.
• Must be comfortable working outside for extended amounts of time.
• Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, Docusign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently.
• Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency.
• Maintains composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments.
• Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams.
• Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities.
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Conversational English as a minimum
• Legally able to work with no sponsorship assistance in Vancouver
• Ability to pass Accreditation process.