Chief Operating Officer

Chief Operating Officer (COO)

Location: Greater Toronto Area

Reports to: Managing Director / CEO

About Naan Kabob

Naan Kabob is more than a restaurant brand. It is a community built around hospitality, consistency, and care. What started as a family-driven idea has grown into a multi-location business with ambitious plans for the future.

As we continue to grow, we are looking for a Chief Operating Officer (COO) who believes in building strong teams, improving how things work, and helping people succeed together.

About the Role

The COO is a senior leadership role for someone who enjoys both structure and people. This person does not need to have done everything before, but must bring solid experience, curiosity, and a genuine passion for growth.

You will work closely with the leadership team to strengthen operations, support expansion, and create clarity across the organization. This role is ideal for a leader who enjoys rolling up their sleeves while also thinking about the bigger picture.

What You Will Be Responsible For

Leading the Business Day-to-Day

• Support the smooth running of daily operations across the company

• Help teams stay aligned, focused, and supported

• Improve consistency in execution, service, and guest experience

• Bring calm, structure, and clarity during busy or changing periods

Building People and Leaders

• Coach and mentor managers and emerging leaders

• Create an environment where people feel accountable and supported

• Help define clear roles, expectations, and development paths

• Strengthen leadership culture across locations

Improving Systems and Processes

• Identify gaps and opportunities in how the business operates

• Help implement simple, effective systems that scale

• Encourage continuous improvement without overcomplication

• Balance structure with flexibility as the company grows

Supporting Growth and Expansion

• Work with leadership on new location openings and franchising

• Help ensure growth happens in a healthy, sustainable way

• Protect brand values and standards as the business scales

• Support cross-functional collaboration during expansion

Partnering with the Leadership Team

• Work closely with Finance, Operations, Training, Marketing, and People teams

• Contribute to planning, problem-solving, and decision-making

• Communicate clearly and respectfully across the organization

• Be a trusted partner to founders and senior leaders

Who You Are

• An experienced leader with a background in operations, general management, or a related field

• Someone who enjoys developing people and improving how things work

• Passionate about hospitality, service, and team culture

• Calm under pressure and comfortable with change

• Practical, thoughtful, and solutions-oriented

• Motivated by growth, learning, and building something meaningful

What Success Looks Like

• Teams feel clearer, more confident, and better supported

• Operations become more consistent and predictable

• Leaders grow into stronger versions of themselves

• Growth feels organized, not chaotic

• The company is set up for long-term success