Quality Manager

Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our products.

The Quality Manager plays a crucial part to the success of Hartmann’s North American division by:

• Understanding customer expectations of and needs of our product and our capabilities.
• Managing quality complaints and concerns from customers.
• Developing quality control and assurance processes and specifications.
• Identifying, investigating, and eliminating product quality issues.
• Ensuring all materials, processes, and procedures meet regulatory and quality standards, and promptly resolving any issues or discrepancies that may arise.
• Provide coaching and training to other employees regarding quality issues and changes.

Key Activities, included but not limited to:

Activity A: Communication and Customer Satisfaction

• Provide coaching and training to employees on quality management systems, work instructions and checklists.
• Mentor and train employees on why quality management systems are in place.
• Conduct regulatory (food safety in packaging) and quality training sessions.
• Prepare and maintain quality management documentation, assisting with the development of company policies, processes, and procedures.
• Create standards in accordance with industry standards and customer expectations.
• Vendor engagement, setting requirements for suppliers, monitor compliance and claims management.

Activity B: Testing and Auditing

• Internal auditing of quality records for accuracy and completeness. Taking action to address any nonconformances.
• Performing regular inspections and reviews to ensure employees adhere to quality policies and procedures.
• Assisting with trials within the facility to improve product quality, cost reduction, chemical efficiency.

Activity C: Continuous Improvement

• Assist the organization with root cause analysis and corrective action development and implementation to address internal and customer related quality complaints.
• Monitor and report on all activities, processes, and procedures.
• Make crucial decisions in favor of cost-efficiency without compromising on quality

Core Competencies:

Asking the right question

Be a team player

The art of listening

Time management

Speak with relevance

Think logically as well as creatively

Minimum Qualifications (Education):

• Minimum of B.S. (Bachelor of Applied Science) in Food Science, Agriculture, Chemistry, Quality Assurance, or related field or a minimum of 5 years of related quality manufacturing experience.
• ASQ certification is preferred.

Previous Experience Required:

• 5+ years experience working with quality systems or in a quality related role.
• Minimum 5 years of professional manufacturing experience.
• Food safety in packaging experience is desired.

Skills, Abilities & Equipment Operated:

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficient in Quality Management Systems and evidence-based decision making.
• Possess strong communication (both oral and written) and documentation skills and be able to constructively work individually or collaborate within a team environment.
• Strong client facing skills / relationship management.

WHAT WE CAN OFFER YOU: Ensuring the well-being of our employees is our priority. We offer attractive working conditions and benefits to our employees and their families:

• Competitive salary
• Annual Variable Compensation
• Safety Shoe Allowance
• Professional Career Development opportunity
• Education Reimbursement & Training Opportunities
• Group Health insurance benefits
• Group Retirement pension plan
• Employee and family assistance program

Why Join Us?

At Hartmann Packaging, we genuinely value our employees and are dedicated to supporting their well-being and professional growth. We offer a well-rounded benefits package that includes:

• Prescription Drug Coverage

• Extended Health Benefits

• Dental Care

• Vision Care

• Accidental Death & Dismemberment (AD&D) Insurance

We also provide additional perks designed to enhance your work-life balance and support your personal development:

• Supportive Work-Life Balance

• A ‘Random/Float Day’ Off

• Fun, Employee-Led Social Events

• Recognition Through Employee Awards

• Weekly Pay Schedule for Hourly Employees

• Allowance for Safety Boots and Prescription Glasses

...And so much more!

At Hartmann Packaging, we are committed to protecting your personal information during the recruitment process. By applying, you consent to the collection and use of your personal data—such as your name, contact details, resume, and other application materials—for the purpose of evaluating your qualifications and communicating with you throughout the hiring process. Your information will only be shared with internal team members involved in recruitment and will not be sold or shared with third parties. We take reasonable steps to safeguard your data and may retain it for future opportunities unless you request otherwise. For any questions or to access, correct, or delete your information, please contact our HR department.

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

Hartmann Packaging is an equal opportunity employer. We are committed to meeting the needs of applicants with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. If you require accommodation at any stage of the hiring process, please contact our Human Resources team.