Principal Operations Manager

On Site | 675 W Hastings St.

Role Overview

We are seeking a highly capable, execution-driven operator to work closely with senior leadership on a wide range of operational and business initiatives. This role is designed for someone who can take loosely defined requests, determine what needs to be done, and carry the work through to completion with minimal direction.

This position goes beyond traditional executive support. It requires strong business judgment, structured thinking, and the ability to navigate ambiguity, systems, and cross-functional stakeholders with confidence.

Key Responsibilities

Operational Execution & Problem Solving

• Take high-level requests from leadership and translate them into clear action plans

• Independently execute operational projects across teams such as Finance, Sales, Operations, and People

• Identify what information, resources, or stakeholders are required to complete a task — without being prompted

• Proactively surface risks, gaps, or inefficiencies and recommend practical solutions

Cross-Functional Coordination

• Work across departments to gather information, validate assumptions, and move initiatives forward

• Follow up consistently to ensure deliverables are completed accurately and on time

• Act as a central point of execution for initiatives that don't clearly "belong" to one team

Systems, Data & Process Work

• Navigate internal tools and systems (e.g., CRM, finance tools, internal databases, spreadsheets) to extract and validate information

• Reconcile data across sources when information is inconsistent or incomplete

• Create simple, repeatable processes or documentation when gaps are identified

Executive-Level Support (Strategic, Not Administrative)

• Support leadership with analyses, summaries, and recommendations as needed

• Exercise sound judgment and discretion when handling sensitive information

• Anticipate follow-up questions and prepare next steps proactively

Qualifications

Required

• 4–8 years of experience in operations, business analysis, consulting, project management, or senior-level executive support

• Demonstrated ability to operate independently with minimal instruction

• Strong problem-solving and analytical thinking skills

• High comfort working with multiple systems, data sources, and imperfect information

• Advanced proficiency in Excel or Google Sheets

• Excellent written and verbal communication skills

Preferred

• Experience working closely with founders or C-suite leaders

• Background in startups, scale-ups, or fast-moving organizations

• Experience owning cross-functional or ambiguous projects

• Familiarity with CRMs, finance tools, or internal reporting systems

What This Role Requires

• Comfort with ambiguity and unclear starting points

• Strong ownership mindset — seeing tasks through without handholding

• Ability to ask the right clarifying questions, then move forward

• Executive-level judgment and discretion

• Bias toward action and follow-through

What This Role Is Not

• A calendar- or travel-focused executive assistant role

• A narrow functional specialist role

• A position with rigid, pre-defined tasks

Success in This Role Looks Like

• Leadership can make an ask once — not repeatedly

• Projects move forward without constant check-ins

• Ambiguous requests turn into clear outcomes

• The organization gains momentum and clarity through execution

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