À propos
$48,036.00 Annually Location :
Wilkes-Barre, PA Job Type:
Full-time Job Number:
L0747 Department:
Children & Youth Opening Date:
12/23/2025 Closing Date:
1/5/2026 11:59 PM Eastern
Description
Your meticulous eye can transform lives. The Luzerne County Children, Youth, & Families is seeking a Quality Assurance (QA) Trainer to uphold standards and improve daily support for children and families. Take on this crucial role involving training staff, conducting case reviews, and ensuring compliance. Do not miss out on this chance to make a difference-apply now and take the first step towards a rewarding career! Essential Duties and Responsibilities
In this position, you will play a vital role in ensuring that all new staff members are properly trained and equipped to handle the responsibilities of the job. You will be involved in developing and implementing a thorough orientation policy and process that meets agency and state standards. You will also be responsible for coordinating and facilitating orientation and ongoing training sessions for both new and existing staff. Additionally, you will establish and maintain an orientation committee to continuously review, update, and improve the orientation procedures. As a mentor and field trainer, you will provide guidance and support to new staff members during home visits, interviews, and service coordination activities. It will be your responsibility to review and monitor case documentation to ensure compliance with Pennsylvania Child Protective Services Law regulations, county procedures, and state bulletins. You can expect to be involved in completing required regulatory and internal paperwork. In the event of any non-compliance or performance concerns, you will be expected to provide corrective guidance or coaching. Furthermore, you will work closely with leadership to develop and update internal policies, procedures, and quality assurance tools to continually improve the effectiveness and efficiency of the orientation process. Other duties as assigned. Required Knowledge, Skills and Abilities
Strong understanding of child welfare policies, regulations, and best practices. Problem-solving skills and ability to make sound judgments independently. Experience in child welfare services, contract management, or program monitoring. Excellent organizational skills with a keen attention to detail. Proficiency in data management and analysis. Ability to communicate effectively and work collaboratively with diverse stakeholders. Minimum Qualifications RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: Seniority Promotion: Bidding employees within the designated seniority unit, when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used: Promotion Without Examination Transfer Reassignment Voluntary Demotion Reinstatement Civil Service Lists ELIGIBILITY:
ALL CANDIDATE(S): 1.) Must meet the minimum experience and training (METS) required for the job. The METs for this position are:
Two years of professional level experience in the field of children, youth and families; and a bachelor's degree;
or Any equivalent combination of experience and training. 2.) Be a resident of Pennsylvania. 3.) State Civil Service Commission Approved Additional Special Requirements: None. 4.) Be eligible for selection in accordance with merit system employment regulations. ELIGIBILITY - COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS: 1.) Have held regular civil service status in the following classification: - County Casework Supervisor - County Caseworker 2 SELECTION CRITERIA: 1.) Meet the minimum experience and training required for the job. 2.)
Meritorious Service - defined as: The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting, The last due overall regular or probationary performance evaluation was higher than unsatisfactory. 3.)
Seniority -
a minimum of one year in the next lower class(es) by the closing date of this posting
01/05/2026 .
APPLICATION INSTRUCTIONS: 1.) Interested qualified applicants must submit all the requested materials as specified in the
"How to Apply."
Failure to comply with the above application requirements will eliminate you from consideration for this position. 2.) Additional information may be obtained by contacting: Megan Stone Human Services Division Head (570) 826-8800
POSITION DETAILS: Full time Civil Service Permanent Union Class Code: L0747 Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly) Location: 111 N. Pennsylvania Ave., Wilkes-Barre, PA 18701 HOW TO APPLY: ** YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR THIS POSTING ** All EXTERNAL CANDIDATES must apply and submit an application via: If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date. I. Medical Insurance The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.
II. Vision and Prescription The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
III. Dental Coverage The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
IV. Life Insurance A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.
V. Retirement All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%. 01
Do you have or have you ever had regular Civil Service status as a County Caseworker 2 or County Casework Supervisor*** Note*** You must possess Regular Civil Service Status to apply to this posting. If you do not, you must apply via Civil Service at: https//www.governmentjobs.com/careers/pabureau
Yes No
Required Question
Compétences linguistiques
- English
Avis aux utilisateurs
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