Service Advisor

North Bay Subaru is hiring a Service Advisor

What is it?

Service Advisor's are the first point of contact for customers coming into the  Service department. They are responsible for building lasting relationships with their customers, advising them on the best practices for keeping their vehicles safe and properly maintained.  Service Advisors work with our sales team, service appointment coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

What can I expect?

A new Service Advisor who joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership. They begin with learning about each department in the dealership to understand how they all work together. In detail they are trained on the various parts and service related tasks. Our teams work together and learn from the best. Service Advisors are responsible for executing service processes with diligence, customer service and safety in mind. They are required to provide each customer with a personalized service experience in order to foster excellent relationships. This position also requires that each customer is provided with an experience that earns the right to their business.

 The working hours for this position will be usually day shifts with occasional weekends or evening shifts.

What do I need?

The minimum schooling requirement is a High School Diploma or equivalent.

Experience in  Automotive Customer Service is preferred, however not mandatory

Some of the things that will make you successful in this position are:

Being a collaborative professional who promotes teamwork and works cohesively within a team-oriented environment

Experience in Customer service

Excellent computer skills

Attention to detail

Being an outgoing, enthusiastic and self-starter person

Having an Interpersonal skills and conflict resolution skills

Product knowledge and the ability to explain and train based on the content.

     Compensation:

Competitive base salary with bonus component

Comprehensive Benefits Package

Professional Development and Training Opportunities

Employee Purchase Program

Retirement Savings Plan

Employee & Family Assistance Program

Employee Perks Program

Corporate Discounted Membership with GoodLife Fitness

Discounted Home & Auto Insurance

The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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